Skelly Emordi
Customer service/ Sales Representative
Katy,United States (+1)
Summary
Successful customer service representative with over 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Service Assistant
Rhema4life Magazine
Houston, TX
02.2018 - Current
- Helped over 10 customers every day with positive attitude and focus on customer satisfaction.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Introduced clients to available online resources and services to increase convenience.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Described product highlights and benefits to help guide purchasing decisions.
Caregiver
Hands On Living
Richmond TX, Texas
01.2017 - Current
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Customer Service Specialist
Dorothy Peckham
London
08.2012 - 02.2016
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average 10 to 5 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Sales Representative
Nordstrom
Houston, TX
12.2005 - 06.2007
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Tracked down hard-to-find merchandise at diverse locations nationwide
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in store departments.
Education
Bachelor of Science - Sciences
Roseman University of Health Sciences
Henderson, NV03.2010
Associate of Arts - Social Sciences
Houston Community College
Houston, TX08.2007
Skills
- Customer Service
- Issue Reporting
- Verbal and Written Communication
- Relationship Building
- Maintaining Client Records
- Client Needs Assessments
- Attention to Detail
- Client Assistance Referrals
- Goal Setting
- Client Intakes
Accomplishments
- Supervised team of 7 staff members.
- Achieved growth by completing product intake and out put with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved staff issues which led to better working environment .
Certification
- Licensed Real Estate Agent
- Sales person of the mouth
Timeline
Client Service Assistant
Rhema4life Magazine
02.2018 - Current
Caregiver
Hands On Living
01.2017 - Current
Customer Service Specialist
Dorothy Peckham
08.2012 - 02.2016
Sales Representative
Nordstrom
12.2005 - 06.2007
Bachelor of Science - Sciences
Roseman University of Health Sciences
Associate of Arts - Social Sciences
Houston Community College
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