Sandra Keyes

• Ensured timely processing of life event changes, diligently updating employee records as needed.
• Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
• Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
• Reviewed benefits paperwork for accuracy and completeness.
• Managed continuous enrollment processes, as well as yearly enrollment periods.
• Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
• Collaborated with HR team members to design competitive benefits packages, attracting high-quality talent.
• Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
• Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Played active part in annual negotiations with providers.
• Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
• Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
• Developed effective communication materials to educate employees on available benefit options and changes in policies.
• Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
• Administer the Workers Compensation program.

• Enhanced communication between departments, ensuring timely updates on shipment statuses and potential issues.
• Collaborated with suppliers for optimal pricing negotiations, resulting in cost savings for the company.
• Spearheaded training initiatives for new hires, facilitating seamless integration into the team and expediting productivity.
• Conducted regular audits of import-related documents to maintain accuracy and ensure regulatory compliance.

Sell various types of insurance policies to business and individuals, that included life, property, medical and dental insurance and other specialized policies.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of person or property to be insured and to discuss any existing coverage.

Seek out new clients and develop by networking to generate client and prospect list.

Managed property, medical and dental accounts.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Responsible for the coordination of client services for Commercial Lines Accounts.
• Accounts consisted of 4 large Joint Powers of Authority. The accounts consisted of 25 school districts that pooled their money to self insure, for Property, Liability and Workers' Compensation Risk. In addition JPA accounts I managed 10-15 individual Commercial Accounts.
• Responsibilities included annual renewals, reviewing of contracts for Certificates of Insurance. Preparing JPA agendas for meetings and taking notes an presenting pertinent information to the JPA clients.
• Also responsible for Risk Management in coordination with Loss Control and Claim Analyst Representatives.

• Prepared customer presentations and demonstrations of products to solicit new business.
• Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
• Processed daily mail, email and phone calls from customers and producers to generate new business.
• Responsible for the management of 122 Property/Liability/Workers' Compensation Middle Market Accounts.
• Presented and clearly explained insurance policy options to clients.
• Promoted client retention through high quality customer services.