Skianna Owens-Papadoplous
Chicago,IL
Summary
Passionate about people and presentation, I'm a high-performing customer service professional with experience in luxury hospitality, wellness, and style-focused retail. I blend emotional intelligence with leadership skills to build guest trust, support team morale, and maintain flawless service environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fitness Attendant
University of Wisconsin-Milwaukee
01.2025 - Current
- Greet and assist over 200 guests weekly with professionalism and warmth in a high-traffic facility
- Maintain spotless, upscale fitness areas and equipment to ensure an inviting environment
- Provide attentive support aligned with wellness and hospitality standards
Assistant Manager
Zumiez
Milwaukee, WI
06.2024 - 01.2025
- Led daily operations and customer service focused on personal styling and guest engagement
- Trained and supervised a team of 6 to maintain brand image and store presentation
- Supported product launches and events, increasing foot traffic and customer retention by 15%
Housekeeping Attendant
Potawatomi Hotel & Casino
Milwaukee, WI
05.2023 - 09.2023
- Ensured five-star cleanliness in 50+ guest rooms and public areas daily
- Delivered discreet and detail-focused service exceeding luxury hospitality standards
Education
Nursing
University of Wisconsin-Milwaukee
Milwaukee, WISkills
- White-Glove Customer Service
- Luxury Hospitality & Wellness
- Professional Appearance & Demeanor
- High-Touch Guest Experience
- Team Leadership
- POS & Event Support
- Cleanliness & Presentation Standards
Certification
CPR & First Aid Certified (current)
Timeline
Fitness Attendant
University of Wisconsin-Milwaukee
01.2025 - Current
Assistant Manager
Zumiez
06.2024 - 01.2025
Housekeeping Attendant
Potawatomi Hotel & Casino
05.2023 - 09.2023
Nursing
University of Wisconsin-Milwaukee
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