Skilah Bonaventure
Medical Receptionist
Birmingham,AL
Summary
Systematic medical receptionist skilled with scheduling, bookkeeping and medical records software. Friendly phone skills for outgoing and incoming calls. Reliable with organization to maintain physical and electronic files.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Receptionist
Seale Harris Clinic
09.2023 - Current
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously. Managed 200 plus appointments daily.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents. Managed 200 plus appointments daily.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Checked patient insurance, demographic, and health history to keep information current. As well as, ensuring accurate information for proper billing and treatment purposes.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
Detect and Investigation Analyst Sr
BBVA/PNC
10.2012 - 09.2023
- Reviews and investigates customers cases, reports and work for potential and actual loss; minimizes fraud, AML and/ or organizational risk. Responsible for early detection of suspicious activity, control and preventive of losses.
- Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition.
- Follow standards and practices to mitigate fraud, AML, and other risk exposure and loss. Shares best practices amongst team and service partners.
- Used defined research procedures to identify and resolve issues. Identify trends.
- Prepares and maintains appropriate documentation of analysis performed and coordinates with internal and external stakeholders as appropriate.
Financial Crimes Specialist
Wells Fargo
10.2018 - 12.2019
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Managed over 40 customer calls per day.
Customer Care Specialist
Regions
09.2017 - 10.2018
- Helped 50 customers or more every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Accurately tracked and recorded customer interactions in CRM platform.
- Assisted in training new employees and participated in cross-training with other departments.
Education
Bachelor of Science - Psychology
Alabama State University
Montgomery, AL 05.2009 - 05.2011
Certificate - Practical Nursing
Lawson State Community College
Birmingham, AL 01.2023 - Current
Skills
Proficient in Microsoft Office
Effective communication
Insurance Verification
Patient Registration
HIPAA Compliance
Telephone Etiquette
EMR / EHR
Appointment Scheduling
Payment Scheduling and Collection
Task Prioritization
Timeline
Front Office Receptionist
Seale Harris Clinic
09.2023 - Current
Certificate - Practical Nursing
Lawson State Community College
01.2023 - Current
Financial Crimes Specialist
Wells Fargo
10.2018 - 12.2019
Customer Care Specialist
Regions
09.2017 - 10.2018
Detect and Investigation Analyst Sr
BBVA/PNC
10.2012 - 09.2023
Bachelor of Science - Psychology
Alabama State University
05.2009 - 05.2011