Host
Mellow Mushroom
Hickory, NC
11.2024 - Current
- Built positive relationships with other front-of-house and kitchen staff.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Served as point-of-contact for resolving guest complaints or special requests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped service staff handle demand by distributing food and beverages.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered telephone to provide dining information and take reservations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Spoke with patrons to drive satisfaction with food and service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Managed incoming calls during busy shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted guests upon arrival and provided them with menus.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Took beverage orders and served drinks during peak meal times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
