Skirla Sorel Nemcik
Youngsville
Summary
Dynamic and results-oriented professional with extensive experience at UNC Homecare Specialists, adept in schedule coordination and problem-solving. Excelled in utilizing EPIC systems and bilingual communication to enhance customer service and operational efficiency. Demonstrated a strong work ethic and attention to detail, significantly improving client satisfaction and process optimization.
Overview
10
10
years of professional experience
Work History
Central Intake Scheduler
UNC Homecare Specialists
07.2018 - 09.2021
- Handled all daily patient referrals for home health and durable medical equipment.
- Handled inbound and outbound calls from patients and medical staff, with the purpose of coordinating delivery of homecare service during post-op.
- Coordinated with the warehouse for delivery and confirmed availability of equipment.
- Entered all demographic and insurance information for new customers, new medical equipment and updates as needed.
- Completed registration of clients into EPIC and CPR+ programs in an accurate and timely manner.
- Adhered to the rules regarding confidentiality of HIPAA and PHI.
- Assisted with the identification and reporting of potential quality management and non-coverage issues.
- Communicated with hospital and out-patient staff to obtain authorization of home health services and DME, initial and ongoing.
- Interfaced with providers/office staff/clinical staff/caregivers for the purpose of attaining additional information required for authorization approval.
- Provided direct support regarding utilization, authorization, and referral activities.
- Contacted providers and families regarding authorization and delivery and catchment area information.
- Performed all other duties assigned by Director of Central Intake
- Supported and executed the mission, ethics, and goals of the company effectively.
- Represented ourselves in a positive and professional manner in the company.
- Reported on time and as scheduled to complete work within designated time.
- Adhered to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team
Quality Expert/Supervisor
HR Directions
06.2017 - 07.2018
- Assisted PTLs supervising the call floor.
- Monitored live and recorded interviews.
- Ensured survey protocols compliance.
- Delivered feedback to telephone interviewers after monitoring sessions.
- Attended Quality Control meetings with interviewers and project supervisors.
- Assisted APS staff with project trainings and certification.
- Assisted project with outbound calls when needed.
- Assisted APS staff with preparation of daily survey stat reports.
- Assisted APS staff with remote project meetings.
Bilingual Research Data Collection Interviewer
HR Directions
06.2016 - 05.2017
- Interviewed survey participants by telephone for the California Health Survey Project, in English and Spanish languages.
- Communicated to participants the importance of the survey and why their participation was valuable.
- Followed a scripted questionnaire verbatim in order to collect research data.
- Entered responses accurately into a computer system while speaking with participants.
- Attempted to convert participants who had previously opted not to participate in their assigned surveys.
- Maintained quality standards for data collection.
Customer Service Representative
EGS Customer Service
10.2013 - 08.2015
- Provided a variety of customer services through inbound and outbound calls.
- Resolved customer questions, complaints, and requests and disputes.
- Provided pricing and delivery information, and processed medication orders in a timely manner.
- Recorded and verified names, addresses, purchases, and specific feedback from customers in order to maintain an accurate customer list.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Tucson Subaru
12.2012 - 09.2013
- Greeted guests at front desk and showroom, and engaged in pleasant conversations while managing check-in process.
- Operated the telephone switchboard by answering incoming calls, transferring callers to the appropriate personnel, taking messages and using the paging system.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed data entry with basic demographic and contact information for each client.
- Scheduled, coordinated and confirmed appointments and meetings.
- Processed incoming vehicles by preparing the paperwork and adding them to the dealership's inventory.
- Recorded test drives and license plates.
Front Desk Receptionist
Specialists In Dermatology
09.2011 - 10.2012
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Registered patients into the check in-system according to the protocols of the company.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected copays according to patients insurance information.
- Prepared and maintained patients’ medical charts.
- Performed clerical tasks like e-mailing, faxing, data entry, and filing.
- Verified patient's insurance eligibility information and also previous insurance authorizations or referrals.
- Scheduled various dermatologic treatments and Mohs surgeries.
- ·Assisted medical providers with English-Spanish translation during appointments.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tucson, AZ05.2015
Pre-nursing
Wenatchee Valley College
Wenatchee, WAPre-Nursing
Big Bend Community College
Moses Lake, WAGED -
Big Bend Community College
Moses Lake, WA02.2008
High School Diploma -
U.E: " Jose Silverio Gonzalez
Cumana, Sucre- Venezuela 07.2005
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Communication Skills/Fluent in English and Spanish
- Critical Thinking
- Customer Service and Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
- HIPPA and PHI
- EPIC systems
- Medical Terminology
- Order Processing
Languages
Spanish
Native or Bilingual
Timeline
Central Intake Scheduler
UNC Homecare Specialists
07.2018 - 09.2021
Quality Expert/Supervisor
HR Directions
06.2017 - 07.2018
Bilingual Research Data Collection Interviewer
HR Directions
06.2016 - 05.2017
Customer Service Representative
EGS Customer Service
10.2013 - 08.2015
Front Desk Receptionist
Tucson Subaru
12.2012 - 09.2013
Front Desk Receptionist
Specialists In Dermatology
09.2011 - 10.2012
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Pre-nursing
Wenatchee Valley College
Pre-Nursing
Big Bend Community College
GED -
Big Bend Community College
High School Diploma -
U.E: " Jose Silverio Gonzalez
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