Skirla Sorel Nemcik
Youngsville
Summary
Dynamic and results-oriented professional with extensive experience at UNC Homecare Specialists, adept in schedule coordination and problem-solving. Excelled in utilizing EPIC systems and bilingual communication to enhance customer service and operational efficiency. Demonstrated a strong work ethic and attention to detail, significantly improving client satisfaction and process optimization.
Overview
10
10
years of professional experience
Work History
Central Intake Scheduler
UNC Homecare Specialists
Durham
07.2018 - 09.2021
- Handled all daily patient referrals for home health and durable medical equipment.
- Handled inbound and outbound calls from patients and medical staff, with the purpose of coordinating delivery of homecare service during post-op.
- Coordinated with the warehouse for delivery and confirmed availability of equipment.
- Entered all demographic and insurance information for new customers, new medical equipment and updates as needed.
- Completed registration of clients into EPIC and CPR+ programs in an accurate and timely manner.
- Adhered to the rules regarding confidentiality of HIPAA and PHI.
- Assisted with the identification and reporting of potential quality management and non-coverage issues.
- Communicated with hospital and out-patient staff to obtain authorization of home health services and DME, initial and ongoing.
- Interfaced with providers/office staff/clinical staff/caregivers for the purpose of attaining additional information required for authorization approval.
- Provided direct support regarding utilization, authorization, and referral activities.
- Contacted providers and families regarding authorization and delivery and catchment area information.
- Performed all other duties assigned by Director of Central Intake
- Supported and executed the mission, ethics, and goals of the company effectively.
- Represented ourselves in a positive and professional manner in the company.
- Reported on time and as scheduled to complete work within designated time.
- Adhered to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team
Quality Expert/Supervisor
HR Directions
Raleigh, NC
06.2017 - 07.2018
- Assisted PTLs supervising the call floor.
- Monitored live and recorded interviews.
- Ensured survey protocols compliance.
- Delivered feedback to telephone interviewers after monitoring sessions.
- Attended Quality Control meetings with interviewers and project supervisors.
- Assisted APS staff with project trainings and certification.
- Assisted project with outbound calls when needed.
- Assisted APS staff with preparation of daily survey stat reports.
- Assisted APS staff with remote project meetings.
Bilingual Research Data Collection Interviewer
HR Directions
Raleigh
06.2016 - 05.2017
- Interviewed survey participants by telephone for the California Health Survey Project, in English and Spanish languages.
- Communicated to participants the importance of the survey and why their participation was valuable.
- Followed a scripted questionnaire verbatim in order to collect research data.
- Entered responses accurately into a computer system while speaking with participants.
- Attempted to convert participants who had previously opted not to participate in their assigned surveys.
- Maintained quality standards for data collection.
Customer Service Representative
EGS Customer Service
Tucson, AZ
10.2013 - 08.2015
- Provided a variety of customer services through inbound and outbound calls.
- Resolved customer questions, complaints, and requests and disputes.
- Provided pricing and delivery information, and processed medication orders in a timely manner.
- Recorded and verified names, addresses, purchases, and specific feedback from customers in order to maintain an accurate customer list.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Tucson Subaru
Tucson, AZ
12.2012 - 09.2013
- Greeted guests at front desk and showroom, and engaged in pleasant conversations while managing check-in process.
- Operated the telephone switchboard by answering incoming calls, transferring callers to the appropriate personnel, taking messages and using the paging system.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed data entry with basic demographic and contact information for each client.
- Scheduled, coordinated and confirmed appointments and meetings.
- Processed incoming vehicles by preparing the paperwork and adding them to the dealership's inventory.
- Recorded test drives and license plates.
Front Desk Receptionist
Specialists In Dermatology
Tucson, AZ
09.2011 - 10.2012
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Registered patients into the check in-system according to the protocols of the company.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected copays according to patients insurance information.
- Prepared and maintained patients’ medical charts.
- Performed clerical tasks like e-mailing, faxing, data entry, and filing.
- Verified patient's insurance eligibility information and also previous insurance authorizations or referrals.
- Scheduled various dermatologic treatments and Mohs surgeries.
- ·Assisted medical providers with English-Spanish translation during appointments.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tucson, AZ05.2015
Pre-nursing
Wenatchee Valley College
Wenatchee, WAPre-Nursing
Big Bend Community College
Moses Lake, WAGED -
Big Bend Community College
Moses Lake, WA02.2008
High School Diploma -
U.E: " Jose Silverio Gonzalez
Cumana, Sucre- Venezuela 07.2005
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Communication Skills/Fluent in English and Spanish
- Critical Thinking
- Customer Service and Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
- HIPPA and PHI
- EPIC systems
- Medical Terminology
- Order Processing
Languages
Spanish
Native or Bilingual
Timeline
Central Intake Scheduler
UNC Homecare Specialists
07.2018 - 09.2021
Quality Expert/Supervisor
HR Directions
06.2017 - 07.2018
Bilingual Research Data Collection Interviewer
HR Directions
06.2016 - 05.2017
Customer Service Representative
EGS Customer Service
10.2013 - 08.2015
Front Desk Receptionist
Tucson Subaru
12.2012 - 09.2013
Front Desk Receptionist
Specialists In Dermatology
09.2011 - 10.2012
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Pre-nursing
Wenatchee Valley College
Pre-Nursing
Big Bend Community College
GED -
Big Bend Community College
High School Diploma -
U.E: " Jose Silverio Gonzalez