S. KISHORE KUMAR

• Handling Oil and Gas Project like (Qatar Gas, Qatar Shell, QAPCO) and successfully completed for Turn Around, Shut down, Zero stock items to meet requirement to client’s.
• Contacted clients to verify account information and maintain accuracy, resulting in above 80% increase in client satisfaction.
• Actively listened to customer's requests, confirming full understanding before addressing concerns.
• Upon material readiness, review document and forward to nominated freight forwarder for respective project’s.
• Maintain Incident report of all orders & missing or damage items report on weekly basis and share to respective lead for review.
• To regular follow up with vendor and get required material certificate, Certificate of conformity, EPC and end life certificate before arranging delivery to plant.
• Analysis HS code in Single window system and get necessary document from vendor like MSDS, DGD , TEST report , catalogue, in order to get prior approval from various customs departments ( CIVIL DEFENCE, EPC, ICT etc.,)

• Handling leading oil and gas project (Qatar Gas)
• Chase with vendor and get firm delivery date as per client purchase order requirements.
• Chase with vendor and get required material certificate, Certificate of conformity, EPC and end life certificates as per purchase order requirements.
• Actively listened to customer's requests, confirming full understanding before addressing concerns.
• Analysis HS code in Qatar Single window system and get necessary document from vendor like MSDS, DGD , TEST report , catalogue, in order to get prior approval from various customs departments ( CIVIL DEFENCE, EPC, ICT etc.,)
• Provided primary customer support to internal and external customers.
• Upon readiness, analysis shipping document and finalize shipment mode based on end user requirements. (Air / Sea / Courier)
• Follow up with respective agent’s for co-ordination for collection and chase for pre alert documents.
• Track and trace shipments, confirm departure, arrival, customs clearance, POD as specified by customer standard operating procedures.
• Maintain Incident report of all orders & missing or damage items report on weekly basis and share to respective lead for review.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Contacted clients to verify account information and maintain accuracy, resulting in above 80% increase in client satisfaction.

• Handling Leading Triumph Garment sector for End to End Service.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issue.
• Maintained and managed customer files and databases.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers
• Track and trace shipments, confirm departure, arrival, customs clearance, POD as specified by customer standard operating procedures.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements.
• Customers support and follow up for smooth shipping operations & documentation Communicate / correspond with International Agents.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Prepare Quotations / Freight Memos / and Issue Invoices to customers Cross checking with pre alert docs (MFT,MBL & HBL) for import manifest purpose.
• Delivered services to customer locations within specific timeframes

• Import documentation & customer service for front desk office
• Followup for import customs related paper work, arranging manifest, preparing memo to consignee.

· Handling FIAT (Co-Ordinator & Customer service) & operations of all carriers Sea Export Trouble Shoot all issues of Loading.

· Responded to customer calls and emails to answer questions about products and services.

· Organize Land Transportation for inbound and outbound LCL/FCL shipments.

· Resolved concerns with products or services to help with retention and drive sales.

· Coordinate multi point loading and monitor the movements Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services Interface with ports, customs and external Inspection authorities for documentation, goods clearance and other routine matters.

· Communicate / correspond with International Agents and Consignees Send pre- alerts / pre advice / arrival notice and ensure timely issuance of delivery orders, clearance and Delivery of Shipments.

· Handle operations of all carriers Sea Export Trouble Shoot all issues of Loading.

· Transshipments and Final Deliveries

· Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services Communicate / correspond with International Agents and Consignees Send pre- alerts / pre advice / arrival notice and ensure timely issuance of delivery orders, clearance and Delivery of Shipments

• Customers support and follow up for smooth shipping operations & documentation.