Sk.Md.Enamul Karim

✅ National Distributor Management

• Oversaw and managed the National Distributor for Bangladesh, ensuring smooth operations and sales growth.
• Provided strategic guidance and support to help the distributor achieve sales targets through online and offline campaigns.

✅ Product Selection & Market Strategy

• Selected key products from Riversong’s extensive portfolio (smartwatches, TWS, power banks, headphones, Bluetooth speakers, VR headsets, VR glasses, etc.) for the Bangladesh market.
• Conducted market analysis to determine demand-driven product selection and pricing strategies.

✅ Sales & Brand Team Onboarding

• Led the sales and brand teams, ensuring they effectively supported and managed the National Distributor.
• Provided training and resources to enhance distributor performance and brand positioning.

✅ Marketing Development Fund (MDF) Management

• Managed and controlled MDF funds for market activities, including:POSM (Point of Sales Materials) distribution
  Digital marketing campaigns
  Retail activations and branding efforts
  
• Ensured optimal fund utilization for maximum brand exposure and sales impact.

✅ After-Sales Support & Cost Optimization

• Monitored FFR (Field Failure Rate) and worked with after-sales teams to minimize costs while ensuring smooth customer support.
• Implemented strategies to enhance customer satisfaction and service efficiency.

✅ Sales Growth & Pricing Strategy

• Maintained year-end sales growth by setting strategic objectives for market expansion.
• Developed and implemented pricing strategies for upcoming product launches to ensure competitiveness and profitability.

✔ Successfully managed National Distributor operations, increasing brand presence and sales.
✔ Optimized MDF fund usage, driving high-impact marketing activities.
✔ Implemented cost-control measures for after-sales, improving efficiency.
✔ Led sales and brand teams to enhance distributor relationships and market reach.
✔ Strategically planned new product launches, ensuring competitive pricing and successful market entry.

✅ New Brand Onboarding & Distribution Expansion

• Identified and onboarded global tech brands for distribution in Bangladesh, including OneMore, Amazfit, Xiaomi, Riversong, Boat, Tagg, and Energizer.
• Evaluated and negotiated distribution agreements to expand product portfolios.

✅ Market Research & Product Selection

• Conducted market trend analysis to select the best-suited smartphones, gadgets, and tech accessories for the Bangladesh market.
• Assessed consumer demand, competitor offerings, and pricing strategies to ensure optimal product selection.

✅ Product Strategy & Planning

• Developed product roadmaps for upcoming launches based on local market needs.
• Defined pricing strategies and positioning for new product categories.
• Worked closely with sales and marketing teams to align strategies for maximum market penetration.

✅ Marketing & Campaign Management

• Led campaign approvals and aligned strategies with brand partners to ensure effective product promotions.
• Oversaw the marketing team to implement high-impact campaigns across digital and retail platforms.
• Ensured each brand’s budget was effectively allocated for advertising, promotions, and retail activations.

✅ New SKU Development & Launch Execution

• Planned and executed new product launches, ensuring smooth market entry and maximum visibility.
• Coordinated with brand partners, sales teams, and distribution channels to ensure successful rollouts.

✔ Successfully onboarded multiple global brands, enhancing DX Distribution’s product portfolio.
✔ Optimized product selection strategies, improving sales and market presence.
✔ Ensured efficient budgeting and campaign execution, maximizing ROI on marketing spend.
✔ Spearheaded new SKU planning and launch strategies, driving business growth.

• Identified new market opportunities for e-commerce through trend analysis, leading to increased ecommerce sales growth over time.
• Delivered timely reports on project progress, allowing senior management to make informed decisions regarding resource allocation and strategy refinement.
• Established strong relationships with clients, fostering long-term collaboration and securing repeat business.
• Developed valuable partnerships with external vendors, negotiating favorable contract terms for mutual benefit.
• Collaborated with cross-functional teams to execute successful product launches and meet sales goals.
• Create a customer friendly UI/UX layout for Website & app

• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.

• Creating Quickfix as a After sales company with existing SEBL service employee.
• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Works closely with xiaomi global team & implemented service process to ensure highest customer satisfaction ratio.
• Making Xiaomi After sales service No 1(Red Quanta 2019 Q3) in Bangladesh by achieving 90% achieving same day TAT.

• Founding Xiaomi Bd's after sales service team
• Created & developed strong operational & technical team
• Developed a hassle free customer experience by implementing ideal process , policy & Product knowledge education
• Created the concept of customer service ERP.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Helped team meet regulatory requirements by coordinating documentation and filings.
• Evaluated potential subject participants to assess suitability for planned studies.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Analyzed statistical data using both modern and traditional methods.
• Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.
• Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
• Organized paperwork, including participant-informed consent waivers and research scope documentation.