Bailey Skrocki
Server
Aurora,IL
Summary
APPLYING FOR SERVER POSITION
Hospitality professional with over 8 years of combined front-of-house and back-of-house experience in upscale dining environments, including roles as server, bartender, host, trainer, kitchen staff, and assistant manager support. Recognized for exceptional leadership, operational oversight, and an unwavering commitment to elevating the guest experience. Adept at managing high-pressure service environments while fostering cohesive, high-performing teams. Skilled in fine dining service protocols, wine pairings, event planning, and luxury-level guest engagement. Proven record of measurable results, including a 16% reduction in staff turnover, improved team efficiency, and increased guest satisfaction scores. Brings a polished, service-driven mindset with the ability to blend operational excellence with personalized hospitality — making me the ideal candidate for luxury restaurant environments.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Lead Server/Bartender/Host/Trainer
The Melting Pot
10.2019 - 08.2024
- Delivered guest-centered, multi-course fine dining service, guiding patrons through complex menu selections and wine pairings.
- Prepared specialty cocktails, coordinated timing and presentation of each course with precision.
- Trained new staff on menu knowledge, POS operation (Toast POS), and elevated hospitality protocols.
- Supported a collaborative, high-performing team environment focused on exceptional guest experiences.
- Coordinated and executed private events including anniversary celebrations, engagement parties, retirement gatherings, and corporate functions — overseeing planning details, special menu requests, and flawless day-of execution.
- Served up to 560 guests per shift four course meals in a collaborative, high-performing team environment.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Service Pro/Server/Bartender/Food Runner
Olive Garden
06.2016 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Managed daily service flow in a high-volume environment, balancing guest satisfaction with operational efficiency.
- Supervised front-of-house and back-of-house staff during peak hours, ensuring adherence to corporate service and food quality standards.
- Coordinated inventory ordering, vendor communications, and product rotation to reduce waste.
- Conducted pre-shift meetings to align service priorities, promote menu knowledge, and motivate staff.
- Prepared ingredients and operated line stations according to brand specifications.
- Ensured compliance with all food safety, sanitation, and cleanliness standards.
- Collaborated with management to resolve guest concerns promptly, ensuring positive outcomes and repeat business.
- Increased sales by 10% with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
AA Degree - Developmental Psychology
College of DuPage
Glen Ellyn, IL01.2024
Skills
- Upscale Table Service & Wine Pairing
- Food Preparation & Line Operations
- Inventory & Financial Management
- Toast POS & Microsoft Suite
- Event & Reservation Coordination
- Conflict Resolution & Service Recovery (Darden Protocol)
- Staff Training & Leadership Development
- Guest Engagement & Memory-Based Service
- Time Management Attention to Detail Teamwork
Knowledge of Programs and Software
- POS Systems: Toast POS, Micros, Aloha, Square
- Reservation & Event Management: OpenTable, Resy, SevenRooms, Tock
- Inventory & Product Management: MarketMan, BlueCart, Yellow Dog, PeachWorks, BevSpot
- Ordering & Vendor Management: CTUIT, Orderly, Eatec, Sysco Online Ordering
- Scheduling & Labor Management: HotSchedules, 7shifts, Deputy, Sling
- Accounting & Bookkeeping: QuickBooks, Xero, Restaurant365, FreshBooks
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams
- Google Workspace: Docs, Sheets, Slides, Gmail, Drive
- Marketing & Customer Feedback: Yelp for Business, Tripadvisor Management Center, Mailchimp
- Food Safety & Compliance: ServSafe Manager Tools, State BASSET Reporting Systems
Certification
360 Learn 2 Serve Food Handler Training Course
Employment References
Lynn Calvin (Current Employer) |June 2023- Present
Her Personal Assistant and Home Health Care Aid
323 S Lincoln Ave, Aurora, IL, 60505
(630) 251-1808
The Melting Pot
1310 Butterfield Rd
Downers Grove, IL, 60515
(630) 737-0810
General Manager: Rick Horan
Assistant Manager: Lindsay Barker
Olive Garden – Fox Valley
1555 W Ogden Ave
Naperville, IL, 60540
(630) 355-2818
Kitchen Manager (Supervised Me): Angela
Server Manager (Supervised Me): Ricki Carter McNeely
The Melting Pot General Manager (Naperville Location): Chris Langmaid
My immediate supervisor for five years. Cell: (850) 748-2379
The Melting Pot Former Assistant Manager and Lead Server (Naperville & Downers Grove Location): Kendrick Marshall
Worked Together for 5+ years. Cell: (630) 999-0595
The Melting Pot Co-Trainer (Naperville Location): Jackie Justo
Worked Together for 3 years. Cell: (630) 362- 8579
Hospitality Awards & Honors
- 5× MVP Award at The Melting Pot, recognized for exceptional guest satisfaction and service leadership
- Winner, St. Jude’s In-House Fundraising Competition 2022 & 2024, The Melting Pot (Naperville Location)
- Reduced staff turnover by 16% as Lead Trainer, The Melting Pot (Naperville Location)
- Olive Garden Recognitions: Earned multiple internal awards, including Upsell Beverage Excellence, Kitchen Ticket Time Efficiency, and Guest Satisfaction & Attentiveness Excellence - recognized for consistently achieving top scores on guest feedback surveys.
Interesting Info
I am newly licensed IL real estate agent.
I am also in the process of starting an LLC and buying an investment properties with my realtor team.
Timeline
360 Learn 2 Serve Food Handler Training Course
08-2025
360 Illinois BASSET Seller/Server Certification
08-2024
Lead Server/Bartender/Host/Trainer
The Melting Pot
10.2019 - 08.2024
Service Pro/Server/Bartender/Food Runner
Olive Garden
06.2016 - 08.2018
AA Degree - Developmental Psychology
College of DuPage
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