Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Thorne

Lynchburg,VA

Summary

Qualified professional with extensive experience in leadership, excelling in admissions oversight and employee training. Proven track record in enhancing student satisfaction through effective relationship development and conflict resolution. Skilled in CRM software, fostering a collaborative team environment while mentoring future leaders to achieve strategic goals.

Overview

6
6
years of professional experience

Work History

Assistant Director of Admissions

Liberty University
09.2022 - Current


  • Explained admissions processes, educational programs, financial assistance, and student services to potential students.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed comprehensive training programs for admissions counselors, enhancing their ability to effectively guide applicants through the admissions process.
  • Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Admissions Counselor

Liberty University Online
06.2019 - 09.2022


  • Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
  • Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
  • Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
  • Implemented CRM system for tracking interactions with prospective students, improving follow-up and engagement.
  • Increased student satisfaction with admission process by implementing more responsive and empathetic communication approach.
  • Advised students on educational, career and social opportunities.

Education

Master of Arts - Industrial And Organizational Psychology

Liberty University
Lynchburg, VA

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
12-2023

Skills

  • Relationship development
  • Proficient in CRM software
  • Admissions oversight
  • Employee training
  • Interviewing techniques
  • Teamwork and collaboration
  • Leadership development
  • Conflict resolution
  • Professionalism
  • Team supervision
  • Customer service
  • Verbal and written communication

Accomplishments

  • Supervised team of 7-13 staff members.
  • Achieved improved staff performance by completing professional coaching.
  • Utilized CRM technologies to increase efficiency in admissions processes.
  • Excellent customer service skills and call-center experience.

Timeline

Assistant Director of Admissions

Liberty University
09.2022 - Current

Admissions Counselor

Liberty University Online
06.2019 - 09.2022

Master of Arts - Industrial And Organizational Psychology

Liberty University

Bachelor of Science - Psychology

Liberty University

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Sarah Thorne