Kazi Nabila Sinthia
12317 Turley Drive, North Potomack,MD
Summary
College graduate with a Bachelor’s in Business Administration looking to start a career that leverages academic background and concentration in Human Resources Management. Looking to bring interpersonal skills and attention to detail to meet the challenges of the role. Proven track record of balancing difficult situations to meet tight deadlines.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Agent
Maryland Department of Transportations
05.2019 - Current
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
Shift Manager
McDonald's
07.2018 - 11.2020
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-trained crew members on different duties to increase coverage.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Oversaw food preparation and monitored safety protocols.
Delegation Liaison Officer
Ministry of Foreign Affairs, Bangladesh
12.2016 - 11.2017
- Assessed risks associated with proposed projects or initiatives, offering informed recommendations for mitigation strategies.
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Generated reports detailing findings and recommendations.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Handled inbound calls to offer service information and generate quotes.
Crew Person
McDonald's
09.2015 - 12.2015
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
BBA - Human Resources Management
East West University
Dhaka, Bangladesh01.2017
Skills
- English
- Bengali
- Hindi
- Urdu
- Windows
- MS Office Suite
- Call Center Operations
Timeline
Senior Customer Service Agent
Maryland Department of Transportations
05.2019 - Current
Shift Manager
McDonald's
07.2018 - 11.2020
Delegation Liaison Officer
Ministry of Foreign Affairs, Bangladesh
12.2016 - 11.2017
Crew Person
McDonald's
09.2015 - 12.2015
BBA - Human Resources Management
East West University
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