Sky Aguilar
6161 Doniphan Dr.
Summary
Experienced Customer Service Specialist with a proven ability to excel in a fast-paced work environment. Skilled in task prioritization and multitasking to consistently meet deadlines and surpass expectations. Collaborative team player dedicated to achieving personal and business goals. Known for outstanding proficiency in resolving escalated customer support issues with professionalism and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Alorica
02.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Developed highly empathetic services and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Circle K
12.2022 - 10.2023
- Company Overview: Customer Service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Crew Member
Wendy’s
05.2022 - 12.2022
- Wiped down tables and equipment, swept and refilled stock
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Packed fast food products in approved containers, cups and bags
- Explained current promotional information and items to patrons
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Eastlake High School
01.2021
Skills
- Call logging
- Custom order management
- Billing coordination
- Email correspondence
- Complaint handling
- Call center experience
- Security verification
- Issue escalation
- Active listening
- Product education
- Technical troubleshooting
- Task prioritization
- First call resolution
- Phone etiquette
- Data entry
- Time management
- Multitasking and organization
- Punctuality and reliability
Timeline
Customer Care Representative
Alorica
02.2024 - Current
Customer Service Representative
Circle K
12.2022 - 10.2023
Crew Member
Wendy’s
05.2022 - 12.2022
High School Diploma -
Eastlake High School
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