Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sky-Angel Trinidad

Orlando ,FL

Summary

Multi-talented Event Staff versed in pre-event, event and post-event support and also a highly motivated Sales Associate with extensive customer service and sales experience. Personable, upbeat and focused on finishing tasks with efficient and organized support, as well as, anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational and multi-tasking skills eager to secure entry-level Marketing position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Event Staff/Server

Andretti Indoor Karting and Games
08.2022 - Current
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Oversaw event operations to keep running smoothly.
  • Helped organize and manage successful events with attendance of over 100 guests.

Server

Kyoto's Sushi & Grill
07.2020 - Current
  • Position consisted of providing friendly customer service and being personable with customers.
  • Prepped side dishes made drinks to order and served guest their food.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Bahama Breeze
03.2022 - 02.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Served food and beverages promptly with focused attention to customer needs
  • Set positive tone for entire dining experience as first point of contact for incoming guests

Sales Associate

Hudson Group
06.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.

Public Relations and Social Media Intern

CLD PR & Experiential Productions
08.2021 - 12.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Collaborated with senior management on new initiatives to build confidence.
  • Supported with creating project marketing materials to promote services.
  • Collected, arranged, and input information into database system.
  • Created engaging content to catch attention of potential customers.
  • Moderated social media accounts for constructive, brand-appropriate communications.
  • Researched relevant industry trends to develop engaging, topical social media content.
  • Optimized social media content for maximum engagement and reach.

Personal Shopper/Sales Associate

Dillard's, Inc.
02.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Brand Representative/Sales Associate

Hollister Co
11.2016 - 03.2019
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Managed efficient cash register operations.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Used in-store system to locate inventory and place special orders for customers.

Education

Bachelor of Arts - Advertising and Public Relations

University of Central Florida
Orlando, FL
12.2021

Associate in Arts -

Eastern Florida State College
Palm Bay, FL
12.2018

High school diploma -

Bayside High School
Palm Bay, FL
01.2017

Skills

    • Customer Service
    • Team Member
    • Communication Skills
    • Retail Sales
    • Organizational Skills
    • Social Media Management
    • Shipping & Receiving
      • Sales Experience
      • Event Marketing and Planning
      • Branding
      • Restaurant experience
      • Brand Marketing
      • Media Strategy

Timeline

Event Staff/Server

Andretti Indoor Karting and Games
08.2022 - Current

Server

Bahama Breeze
03.2022 - 02.2023

Public Relations and Social Media Intern

CLD PR & Experiential Productions
08.2021 - 12.2021

Sales Associate

Hudson Group
06.2021 - 02.2022

Server

Kyoto's Sushi & Grill
07.2020 - Current

Personal Shopper/Sales Associate

Dillard's, Inc.
02.2019 - 03.2020

Brand Representative/Sales Associate

Hollister Co
11.2016 - 03.2019

Bachelor of Arts - Advertising and Public Relations

University of Central Florida

Associate in Arts -

Eastern Florida State College

High school diploma -

Bayside High School

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Sky-Angel Trinidad