- Hiking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Care
- Gardening
Sky Broom
Baton Rouge,LA
Summary
With a proven track record at Hickory Small Animal Hospital, I excel in customer service and problem resolution, enhancing customer satisfaction and loyalty. My expertise includes professional telephone demeanor and product knowledge, leading to significant repeat business. Skilled in both documentation and upselling, I consistently contribute to positive outcomes and revenue growth.
Overview
4
4
years of professional experience
Work History
CSR
Hickory Small Animal Hospital
04.2024 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Cashier
PetSmart
12.2023 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Whitehall Grocery
12.2020 - 03.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Lead CSR
Northlake Veterinary Hospital
06.2021 - 02.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication between departments for improved efficiency and customer experience.
- Developed troubleshooting guides that reduced resolution time for common customer complaints.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
Education
High School Diploma -
Springfield Preparatory
Springfield, LA04-2020
Skills
- Customer service
- Professional telephone demeanor
- Documentation
- Problem resolution
- Product knowledge
- Store maintenance
Pet sitting
I have worked as a personal pet sitter for numerous clients throughout the last 3 years for many different types of jobs including elderly pets who need round the clock care, lawn care, housekeeping and personal assistant to these clients.
Interests
Timeline
CSR
Hickory Small Animal Hospital
04.2024 - Current
Cashier
PetSmart
12.2023 - 08.2024
Lead CSR
Northlake Veterinary Hospital
06.2021 - 02.2024
Cashier
Whitehall Grocery
12.2020 - 03.2024
High School Diploma -
Springfield Preparatory
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