Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sky Merritt

Brandon,MS

Summary

Attentive individual offering 8 years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with customer service field knowledge and dedication to going beyond to properly complete tasks.

Overview

7
7
years of professional experience

Work History

Crew Member

Walmart
Flowood, MS
12.2022 - Current
  • Checked expiration dates on all products before serving them to customers.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Wiped down tables and equipment, swept and refilled stock.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Resolved customer complaints in a professional manner.
  • Drove team success by quickly completing assigned tasks.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Scrubbed and polished counters to remove debris and food.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stocked shelves and cases with new or transferred items.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

Old River Truck Sales
Richland, MS
04.2022 - 12.2022
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Set up and activated customer accounts.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Developed strong customer relationships to encourage repeat business.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collected deposits or payments and arranged for billing.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated databases with new and modified customer data.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Led on- and off-site customer support teams across multiple time zones.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Supported sales team members to drive growth and development.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved customer service wait times to mitigate complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Mentored junior team members and managed employee relationships.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Crew Member Team Leader

Sonic Drive In Brandon
Brandon, MS
06.2017 - 03.2020
  • Hired and trained new and current staff members to handle various work tasks.
  • Operated equipment with strong focus on safety and ground communication.
  • Assisted with scheduling shifts for team members based on availability.
  • Performed daily inspections of kitchen area to verify cleanliness standards were met.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Addressed any issues between employees promptly and fairly.
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Assigned duties to specific employees and teams according to roles and skills.
  • Maintained daily records of transactions, sales, and inventory levels.
  • Provided employees with necessary resources to complete tasks efficiently such as uniforms or tools.
  • Supervised team members during peak hours to ensure smooth operations.
  • Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Managed employee requests, issues and conflicts.
  • Enforced company policies regarding attendance, dress code, break times.
  • Managed cash flow by accurately counting money at beginning and end of shift.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Implemented cost-saving measures while maintaining high quality standards.
  • Established effective communication channels between management staff and crew members.
  • Conducted regular reviews of employee performance for the purpose of providing feedback and recognizing achievements.
  • Ensured that all equipment was properly cleaned and maintained according to health regulations.
  • Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Created shift schedules and communicated to team members.
  • Created an environment where employees felt respected and valued.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Managed time off requests and unexpected no-show situations.
  • Motivated team members through positive reinforcement techniques such as rewards or recognition.
  • Gained independent working skills and guided and mentored less experienced team members.

Education

High School Diploma -

Mclaurin Attendance Center
Florence, MS
05.2020

Skills

  • Customer Engagement
  • Inventory Restocking
  • Order Management
  • Food Running
  • Customer Service
  • Drive-Thru Operations
  • Complex Problem-Solving
  • Valid Driver's License
  • Crew Leadership
  • Verbal and Written Communication
  • Workplace Efficiency
  • Problem-Solving
  • Production Line Work
  • Teamwork and Collaboration
  • Inventory Counts
  • Supplies Monitoring and Restocking
  • Clear Communication
  • Cash Handling
  • Heavy Lifting
  • Time Management
  • Telephone Etiquette
  • Store Opening and Closing
  • Sales Expertise

Timeline

Crew Member

Walmart
12.2022 - Current

Customer Service Representative

Old River Truck Sales
04.2022 - 12.2022

Crew Member Team Leader

Sonic Drive In Brandon
06.2017 - 03.2020

High School Diploma -

Mclaurin Attendance Center

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Sky Merritt