Savanna Mills
Springfield,US
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager
Cabbage Patch Greenhouse
04.2021 - 05.2024
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Front of House Manager
Black Sheep
08.2023 - 01.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Team Member
Chick-fil-A
05.2021 - 10.2021
- Learned all required tasks quickly to maximize performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Member
Taco Bell
04.2020 - 09.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Lifeguard
Springfield Greene County Park Board
05.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Inspected and tested pool equipment functionality to minimize hazards.
Education
Associates -
Ozark Tech
Springfield, MO12.2024
High School Diploma -
Kickapoo High School
Springfield, MO05.2022
Skills
- Familiar with all branches of social media and basic tech skills
- Cash Handling
- Cleaning
- Customer Service
- Workplace Safety
- Attention to Detail
- Willingness to Learn
- Clear Communication
- Positive Attitude
- Teamwork and Collaboration
- Training and Mentoring
- Team Leadership
- Time Management
- Staff Training and Development
- Customer Relationship Management (CRM)
- Adaptability and Flexibility
Timeline
Front of House Manager
Black Sheep
08.2023 - 01.2024
Team Member
Chick-fil-A
05.2021 - 10.2021
Manager
Cabbage Patch Greenhouse
04.2021 - 05.2024
Team Member
Taco Bell
04.2020 - 09.2020
Lifeguard
Springfield Greene County Park Board
05.2019 - 08.2019
Associates -
Ozark Tech
High School Diploma -
Kickapoo High School
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