Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sky Mitchell

Burleson

Summary

Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possesses strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Center Assistant

Virtuoso
Fort Worth
12.2024 - Current
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Supported projects with document creation and resource coordination.
  • Maintained an organized database of contacts using software applications like MS Excel and Access.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided support for other departments within the organization when needed.

Flight Attendant

iAero Airways
San Antonio
03.2023 - 04.2024
  • During my first year in the aviation industry, I brought talents appropriate for the responsibilities and flexibility of being a flight attendant.
  • Conducted preflight checks to assess the general condition and cleanliness of the aircraft.
  • Observed passengers for intoxication or possible threat to safety.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • With a special focus on effective Crew Resource Management, each flight, I strive to create a healthy environment for my staff and passengers by being a helping hand.
  • Furthermore, working for a charter airline has allowed me to interact with diverse people. For instance, the government contracts to fly ICE officers, military training groups, vacation packages, and numerous sports teams (such as the National Hockey League, Minor League Soccer, and multiple college teams).
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.

Costco Travel Agent

Costco Wholesale
Oklahoma City
04.2022 - 01.2023
  • As a reservations agent, I collaborate closely with cruise line reservations offices during the day to assist Costco Travel members' requests for pre- and post-travel bookings.
  • Ensured all reservations were accurately documented in the agency's system before the client's departure date.
  • Computed costs of travel and accommodations using a calculator, computer, or quoted package tour costs.
  • Organized travel arrangements including flight bookings, car rentals, hotel reservations, and visa applications.
  • Utilized online booking tools such as Sabre and Concur Travel Solutions to manage reservations.

Membership Service Supervisor

Costco Wholesale
Oklahoma City
03.2021 - 04.2022
  • During my time as a member support representative, it was my responsibility to help members with any problems they may encounter when placing online orders.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • To find the solution, I primarily deal with systems including Oracle, Harmony, OMS, CHUB, etc.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Excellent customer service requires perseverance, critical thinking abilities, effective communication, and goal-oriented thinking.

Assistant Teacher

Primrose School of Southwest
Oklahoma City
11.2020 - 03.2021
  • During my shift, I was in charge of instructing, maintaining order in my assigned classroom, and seeing to the safety and welfare of my class.
  • I support the lead teacher as an assistant by coming up with suggestions to strengthen our curriculum, creating daily plans, maintaining open lines of communication with parents, etc.
  • Used videos, lectures, and moderated discussions to engage students during class.
  • Identified and documented learning achievements by reporting outcomes, performance information, and program adjustments used to boost comprehension.
  • I took courses to earn certificates in effective training, and I have college credits in child development.

Sales Associate

Mathis Brothers Furniture
Oklahoma City
06.2020 - 10.2020
  • As a sales associate for Mathis Brothers, I was in charge of setting up appointments for customers to come in and try out the furniture before they bought it, as well as selling them bedding, home accessories, and furniture.
  • In most situations, customers prefer to order pieces specifically to match their home décor.
  • Designed customized orders and communicated back and forth with the client and the manufacturer.
  • Additionally, it was my duty to assist consumers with their inquiries about customer service and to direct them to the appropriate department when they called.
  • To provide excellent customer service, it was my responsibility to promptly schedule deliveries for the clients' items, and process payments.

Hostess/Server

Flint Restaurant
Oklahoma City
08.2019 - 03.2020
  • During my shift, I was responsible for greeting customers and showing them kindness as I led them to their table in the upscale restaurant.
  • On certain evenings, such as Thunder basketball game nights or concert nights at the Cox Center and Chesapeake Arena, I had to make seating arrangements the night before or arrive early to my shift to ensure there were tables available for bookings and potential walk-ins.
  • Working with a higher-end clientele, it was my responsibility as a server to ensure that my clients were pleased with both my timing and my customer service.
  • I accomplished this by remaining patient and being a kind, open-minded person.

Lead Hostess

Rockin’ Baja Lobster
Old Town, San Diego
09.2017 - 07.2019
  • During my shift, I was in charge of running an organized system to seat guests into the restaurant on time using the Open Table program.
  • Memorized server sections so that I could communicate to my hosting team where guests should be seated based on the customer's request, party size, and available seating.
  • When guidance was required, I used a headset provided to me to provide clear communication to my management team in the back of the house.

Guest Arrival Ambassador

SeaWorld San Diego
San Diego
03.2017 - 07.2017
  • Welcomed guests into the amusement park from a back entrance, a 'water taxi' for guests arriving by boat.
  • Toured guests through the park to explain all of the emergency entrances and exits.
  • In charge of directing cars into VIP parking and, if applicable, distributing VIP tickets.

Guest Arrival Ambassador

SeaWorld San Diego
San Diego
06.2016 - 12.2016
  • In a friendly manner, I greeted and assisted guests.
  • Upon arrival, there will be a bag check.
  • Data was monitored and documented at the water taxi entrance.
  • A grouper and greeter on hand to assist with any ticket purchases.

Education

Associate of Applied Science - Entrepreneurial Studies

Tarrant County College
Fort Worth, TX
08-2026

Associate of Arts -

Tarrant County College
Fort Worth, TX
08-2025

High School Diploma -

Valhalla Hig School
El Cajon, CA
06-2018

Skills

  • Punctual
  • Client relations
  • Organized
  • Detail-oriented
  • Risk assessment
  • Physically demanding capabilities
  • Poise
  • Networking
  • Interpersonal skills
  • CRM
  • Problem-solving abilities
  • Adaptability and flexibility
  • Preflight briefings
  • Reporting and documentation
  • Aircraft safety checks
  • Hospitality service expertise
  • Intercultural communication
  • Teamwork and collaboration
  • Visa procedures
  • Alcohol service regulations
  • Food and beverage preparation
  • Adult AED and CPR
  • Brand promotion
  • Flight announcements
  • Aircraft emergency reports
  • Stress management
  • Conflict resolution

Certification

  • FAA Certificate
  • CPR Certificate
  • Safety Reporting System Certificate
  • IATA Certificate

Timeline

Service Center Assistant

Virtuoso
12.2024 - Current

Flight Attendant

iAero Airways
03.2023 - 04.2024

Costco Travel Agent

Costco Wholesale
04.2022 - 01.2023

Membership Service Supervisor

Costco Wholesale
03.2021 - 04.2022

Assistant Teacher

Primrose School of Southwest
11.2020 - 03.2021

Sales Associate

Mathis Brothers Furniture
06.2020 - 10.2020

Hostess/Server

Flint Restaurant
08.2019 - 03.2020

Lead Hostess

Rockin’ Baja Lobster
09.2017 - 07.2019

Guest Arrival Ambassador

SeaWorld San Diego
03.2017 - 07.2017

Guest Arrival Ambassador

SeaWorld San Diego
06.2016 - 12.2016

Associate of Applied Science - Entrepreneurial Studies

Tarrant County College

Associate of Arts -

Tarrant County College

High School Diploma -

Valhalla Hig School

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Sky Mitchell