Sky Morgan
Summary
I am a highly adaptable, responsible, and independent worker with a track record of successful conflict resolution and team management. My active listening and positive attitude enable me to build strong relationships and trust with colleagues and clients from diverse backgrounds. I possess excellent skills in data management, critical thinking, market and data analysis, and negotiation tactics. I excel in public speaking, sales guidance, sales development, customer service, and prospecting clients. My expertise in working with highly sensitive and confidential information is complemented by strong organizational and time management skills. I am flexible and able to work collaboratively in a team environment while maintaining equanimity and inclusion. I am an excellent communicator, both in writing and verbally, and follow up promptly to ensure successful planning and execution. Client needs assessment Client communication Client advocacy Social perceptiveness Client confidentiality Records management Team work Follow through Ability to multitask Sound judgment Good communication Positive attitude
Overview
12
12
years of professional experience
Work History
Housing Navigator
Mid Columbia Community Action Council
05.2023 - Current
- Established positive and effective communication among shelter staff and organization leadership, reducing miscommunications, and missed deadlines during annex completion.
- Introduced new methods, practices, and systems to reduce turnaround time as annex completion approached.
- Supervised volunteers and kept compliant with company policies and procedures during annex remodel.
- Developed and maintained relationships with external vendors and suppliers.
- Inspected grounds and facilities to identify necessary repairs.
- Maintained facility grounds, equipment and safety compliance.
- Interacted well with customers to build connections and nurture relationships.
- Resolved incidents and managed conflicts among shelter clients.
- Reported issues to higher management with great detail.
- Collaborated with external organizations to coordinate health and social services.
- Monitored and documented participants' progress toward individualized permanent housing goals.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Referred clients and researched services that provided for individual needs and determined best options based on need and location.
- Identified community resources to support clients.
- Disposed of personal biases and remained open and empathetic when designing client service plans.
- Inspected grounds and facilities to identify necessary repairs.
- Maintained facility grounds, equipment and safety compliance.
Real Estate Broker
Copper West Real Estate
05.2019 - 05.2023
- Identified clients through social media marketing and personalized engagement.
- Managed high volume of business through expert handling of appointments, communications and contracts.
- Delivered exceptional customer experiences through lifecycle of residential real estate sales.
- Increased customer base with successful business planning and prospecting abilities.
- Developed ongoing pipeline of business through strong networking and solid partnerships across the Columbia
- River Gorge
- Fostered positive working environment between real estate team members by collaborating well and encouraging group success
- Avoided sales problems by staying on top of real estate law, financing options and available government programs
- Supported clients with dedicated monitoring and enforcement of contract terms.
- Spearheaded successful negotiations between buyers and sellers to complete sales.
- Facilitated buyer contacts by maintaining detailed database of properties for sale, locations and descriptions.
Insurance Producer
Aflac
11.2016 - 05.2020
- Set up clients with new policies, including calculating premiums and establishing payment methods.
- Expanded client base with effective marketing, cold calling, and referral management.
- Sold both common and specialized policies to area businesses and individuals.
- Prospected and scheduled quota of new client appointments per week.
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities.
- Scheduled on-site visits and presentations to connect with new, established and potential clients.
- Responded to customer inquiries and issues, maintaining sound sales practices.
- Interviewed and obtained all required information to quote prospective clients.
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Sought information from clients for claim processing.
- Helped clients obtain funds via completed and filed policy claims.
- Sold common and specialized policies to businesses and individuals.
- Contacted policyholders and modified plans to reflect changing requirements and preferences.
- Promoted policy sales with explanations of plan features and advantages over competitor products.
- Determined client needs before selecting insurers to underwrite policies.
- Customized insurance programs for customers to cover target risk types.
- Maintained clients through personalized acquisition and retention strategies.
Data Center Facilities Technician
Google
04.2012 - 10.2016
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Conferred with staff, users, and management to establish requirements for new systems and modifications.
- Performed backup on critical systems to protect important information.
- Performed repairs on equipment to maintain optimal production levels.
- Identified and reported problem devices and replaced defective parts.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Education
The Dalles High School
The Dalles, ORPortland Community College
Portland, ORSkills
- Leadership and supervision
- Decision-Making
- Self-Motivated
- Flexible and Adaptable
- Critical Thinking
- Schedule Management
- Planning and scheduling
- Client communication
- Client advocacy
- Social perceptiveness
- Client confidentiality
- Records management
- Team work
- Follow through
- Ability to multitask
- Sound judgment
- Good communication
- Positive attitude
Community Service
The Dalles Chamber of Commerce 2008-2013
Served as President of the Board of Directors and Executive Committee from 2011-2012.
Served on the Business Grant Committee from 2009-2013.
Saint Mary's Academy Advisory Board 2007-2010
Served on the Budget Committee for the 2009-2010 school year.
Rotary Club of The Dalles
Served as Club President from 2010-2011.
Served as Interim President 2015-2016.
The Dalles Kiwanis Club
Served as Club Treasurer from 2004-2005
Mid Columbia Housing Authority
Facilitated first time homebuyer's classes 2010-2011
Community Meals
Regular volunteering as a meal server
Timeline
Housing Navigator
Mid Columbia Community Action Council
05.2023 - Current
Real Estate Broker
Copper West Real Estate
05.2019 - 05.2023
Insurance Producer
Aflac
11.2016 - 05.2020
Data Center Facilities Technician
Google
04.2012 - 10.2016
The Dalles High School
Portland Community College
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