Sky Nichols
Morgantown,WV
Summary
Proactive employee with extensive experience in customer service. Known for enhancing guest satisfaction and maintaining a clean, welcoming environment. Skilled in cash transactions, inventory management, and conflict resolution, bringing strong problem-solving capabilities and attention to detail to any team.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Quality Inn Hotel by Choice Hotels
08.2018 - 06.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Front Desk Receptionist
Quality Inn Hotel by Choice Hotels
08.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Shift Leader
Firehouse Subs
09.2020 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Online Grocery Associate
Wal-Mart Supercenter
05.2021 - 06.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Front Desk Receptionist
Lakeview Resort by Wyndham
06.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
Store Associate
Aldi USA
11.2022 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Education
High School Diploma -
Lewis County High School
Weston, WV05-2019
Skills
- Customer Service
- Team Collaboration
- Computer literacy fundamentals
- Payment Processing
- Attention to Detail
- Problem-solving skills
- Telephone Etiquette
- Hospitality services
Timeline
Store Associate
Aldi USA
11.2022 - Current
Front Desk Receptionist
Lakeview Resort by Wyndham
06.2022 - 10.2022
Online Grocery Associate
Wal-Mart Supercenter
05.2021 - 06.2022
Shift Leader
Firehouse Subs
09.2020 - 04.2021
Front Desk Receptionist
Quality Inn Hotel by Choice Hotels
08.2019 - 03.2020
Front Desk Receptionist
Quality Inn Hotel by Choice Hotels
08.2018 - 06.2019
High School Diploma -
Lewis County High School
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