Summary
Overview
Work History
Education
Skills
Timeline
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Sky Oliver

Kettle Falls,WA

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at True Value Hardware Store. Skilled in employee management and customer relations, demonstrated through improved team productivity and heightened customer engagement. Expertise in safety oversight and multitasking, achieving significant results without compromising quality or safety standards.

Overview

22
22
years of professional experience

Work History

Floor Manager

True Value Hardware Store
01.2021 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Enhanced team morale and productivity by implementing flexible scheduling system.
  • Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
  • Forklift certified

Care Coordinator

Solution Based Treatment And Detox
01.2019 - 07.2021

Rcieved calls from clients, or family of clients with a drug or alcohol problem. Walked them through the process of getting into rehab. Ran health insurance through Avality to check coverage, and deductible. Arranged travel. Booked flights, pickup etc... Followed up with clients and their progress with their sobriety.

  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health condition.

General Contractor Apprentice

5 Star Construction
10.2011 - 07.2016
  • Contributed to successful project completion by executing a variety of manual labor tasks, such as digging trenches and backfilling holes.
  • Played an active role in daily progress meetings with supervisors and team members to address concerns, troubleshoot issues, and discuss ongoing tasks for efficient project management.
  • Assisted with crucial cost estimation processes by gathering necessary data on labor rates, material prices, and other relevant factors under the guidance of experienced general contractors.
  • Improved job site safety with constant vigilance, identifying potential hazards and addressing them promptly under the guidance of experienced professionals.
  • Maintained high-quality workmanship under tight deadlines by following detailed blueprints, specifications, and instructions provided by supervisors or senior contractors.
  • Gained valuable experience handling a wide range of construction equipment, including power tools, machinery, and specialty instruments under direct supervision from skilled professionals.
  • Helped maintain a clean job site environment through diligent waste removal efforts, promoting workplace safety and organization.
  • Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.

Motorcycle Mechanic

North County Yamaha
11.2012 - 07.2015
  • Performed maintenance on different categories and brands of motorcycles.
  • Dismantled and rebuilt engines to diagnose and repair problems.
  • Cleaned, sanded, repaired and replaced engine parts before reassembly.
  • Performed brake repairs and servicing for effective and safe braking.
  • Performed routine maintenance tasks for optimal motorcycle performance and longevity.
  • Ensured a safe working environment by following industry safety standards and maintaining clean workspaces.
  • Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
  • Built lasting relationships with customers through genuine interest in their needs and consistent delivery of top-notch service experiences.

Wearhouse Supervisor

Unique Lighting Systems
11.2007 - 06.2014
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Oversaw daily operations and shipping and handling processes.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Forklift certified.

Shipping And Receiving Clerk

Spy Optics
04.2002 - 11.2007
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Forklift certified

Education

GED -

Point Loma High School
San Diego, CA
04.2019

Skills

  • Employee Management
  • Customer Relations
  • Policy Enforcement
  • POS Systems
  • Safety oversight
  • Store maintenance
  • Loss Prevention
  • Customer Service
  • Teamwork and Collaboration
  • Problem Resolution
  • Task Delegation
  • Attention to Detail
  • Multitasking
  • Reliability

Timeline

Floor Manager

True Value Hardware Store
01.2021 - Current

Care Coordinator

Solution Based Treatment And Detox
01.2019 - 07.2021

Motorcycle Mechanic

North County Yamaha
11.2012 - 07.2015

General Contractor Apprentice

5 Star Construction
10.2011 - 07.2016

Wearhouse Supervisor

Unique Lighting Systems
11.2007 - 06.2014

Shipping And Receiving Clerk

Spy Optics
04.2002 - 11.2007

GED -

Point Loma High School
Sky Oliver