Summary
Overview
Work History
Education
Skills
Timeline
Sky Paulson

Sky Paulson

Gilbert,AZ

Summary

Highly dedicated and detail-oriented professional with 16 + years of extensive experience in higher education distance learning. Demonstrated success in guiding students towards academic success and achieving desired outcomes. Skilled in defining program objectives, implementing proactive strategies, and delivering effective recommendations to facilitate student achievement. Collaborative team player with expertise in preparing training materials, addressing educational challenges, and resolving performance gaps. Exceptional communicator with strong negotiation skills, adept at advising students on academic matters and ensuring readiness. Proficient in Microsoft Office Suite.

Overview

22
22
years of professional experience

Work History

Program Mentor

Western Governors University
01.2012 - 06.2019
  • Guided students comprehensively through academic programs, aiding in course scheduling and degree completion plans.
  • Oversaw more than 80 students, offering personalized assistance, motivation, and coaching.
  • Attained a 91% retention rate through weekly voice-to-voice contact.
  • Ensured successful academic progression through advisement, counseling, and mitigation strategies.
  • Supported students in overcoming challenges and completing course assessments.
  • Mentored diverse groups of individuals with varying needs, adapting approaches for optimal outcomes.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality results.

Team Lead -Teacher Education Specialist

Grand Canyon University
06.2009 - 01.2012
  • Trained new team members by relaying information on company procedures and safety requirements. Assisted students in understanding and fulfilling degree requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives. Maintained a 94% student-teacher placement rate by building strong relationships with school district personnel.
  • Tracked documentation, deadlines, and degree requirements for up to 1,100 students.

Finance, Varied Roles (i.e. Teacher Education, Market Research, Senior Faculty Liaison)

University of Phoenix/Apollo Group
01.2003 - 06.2009
  • · Provided comprehensive advisement to students on state progression requirements for Bachelor’s and Master’s Education degrees.
  • · Successfully managed a caseload of 527 students, achieving a 97% retention rate through weekly voice-to-voice contact and personalized support, motivation, and coaching.
  • · Leveraged Excel and various software programs to meticulously track students’ progression requirements and deadlines.
  • · Fostered positive relationships with students by delivering professional, proactive, and positive communication, coupled with exceptional customer service.

Trainer/Ready-Mix Driver

Cemex USA
10.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Maintain a 100% pass rate for new hires.

Ready-Mix Driver

CalPortland
06.2019 - 10.2021
  • Achieved remarkable 99% success rate in deliveries in close collaboration with dispatch.
  • Successfully met customer specifications by identifying requirements and addressing concerns.

Education

Master of Science Leadership -

Grand Canyon University, Phoenix, AZ
01.2012

Bachelor of Science Business Management -

University of Phoenix, Phoenix, AZ
01.2007

Skills

  • New Hire Training
  • Creative Problem-Solving
  • Student Support & Success
  • Training Material Preparation
  • Strategic Planning & Execution
  • Documentation & Reporting
  • Complex Issues Resolution
  • Performance Optimization
  • Academic Guidance & Consultation
  • Learning & Development Programs
  • Cross-functional Collaboration

Timeline

Trainer/Ready-Mix Driver - Cemex USA
10.2021 - Current
Ready-Mix Driver - CalPortland
06.2019 - 10.2021
Program Mentor - Western Governors University
01.2012 - 06.2019
Team Lead -Teacher Education Specialist - Grand Canyon University
06.2009 - 01.2012
Finance, Varied Roles (i.e. Teacher Education, Market Research, Senior Faculty Liaison) - University of Phoenix/Apollo Group
01.2003 - 06.2009
Grand Canyon University - Master of Science Leadership,
University of Phoenix - Bachelor of Science Business Management,

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Sky Paulson