Skylar Cocks
Haymarket,VA
Summary
Enthusiastic and personable George Mason University graduate with a B.S. in Criminal Justice, Law & Society and a minor in Forensic Psychology. Highly skilled in front desk operations with a strong reputation for exceptional people skills, professionalism, and a friendly demeanor. Proficient in administrative software including QuickBooks, Jackrabbit, Microsoft Word, Excel, and Outlook. Adept at managing daily office tasks, providing excellent customer service, and creating a welcoming environment for clients and colleagues alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Preschool Teacher
Country Woodland School
07.2024 - Current
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Consulted with parents to build and maintain positive support networks and continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve learning.
- Utilized books, songs and games to engage students.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
Customer Love Representative
Swimkids Swim School
02.2023 - 05.2024
- Greeted customers warmly and answered any questions they may have had.
- Provided assistance with scheduling and any questions about billing or what swim lessons would entail.
- Listened to customers' concerns, investigating any issues they had, and always found appropriate solutions to ensure customer satisfaction.
Front Desk Receptionist
Masonry Design Inc.
10.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated important records
- Responded to inquiries from callers seeking information
- Managed phone calls, scheduled appointments, processed payments, maintained customer records, and kept the front desk area organized and tidy
Assistant Preschool Teacher
Minnieland Academy
08.2017 - 08.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Educated students in foundational concepts such as shapes, numbers, and letters
- Sanitized toys and play equipment each day to maintain safety and cleanliness
Education
Highschool Diploma -
Battlefield High School
Haymerket, VA06.2018
Bachelors of Science - Criminal Justice, Law & Society, Forensic Psychology
George Mason University
Fairfax, VA05.2024
Associate of Science - Criminology
Northern Virginia Community College
Annadale, VA05.2022
Skills
- Customer Service Experience
- Correspondence typing
- File management
- Bookkeeping
- Office supplies ordering
- Data entry
- Multitasking
- Observational skills
Certification
- CPR/AED for Professional Rescuers Certificate, American Red Cross, Established: 12/01/23 Expires: 01/10/26
- Community CPR/AED Adult, Child, Infant (Pediatric) & Basic First Aid, Established: 12/04/24 Expires: 12/04/26,
Timeline
Lead Preschool Teacher
Country Woodland School
07.2024 - Current
Customer Love Representative
Swimkids Swim School
02.2023 - 05.2024
Front Desk Receptionist
Masonry Design Inc.
10.2021 - 08.2022
Assistant Preschool Teacher
Minnieland Academy
08.2017 - 08.2021
Bachelors of Science - Criminal Justice, Law & Society, Forensic Psychology
George Mason University
Associate of Science - Criminology
Northern Virginia Community College
Highschool Diploma -
Battlefield High School
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