Hi, I’m
Sky Robinson
The Colony,TX
Summary
Summary- Dedicated and compassionate individual seeking a position in the healthcare field where I can support patients and healthcare professionals with empathy, efficiency, and professionalism. I’m passionate about helping others, maintaining patient confidentiality, and ensuring every person feels valued and cared for. Known for my reliability, attention to detail, and strong communication skills, I’m eager to grow my career in a medical environment and contribute to improving patient experiences and outcomes.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
4
years of professional experience
Work History
Peak Fertility
Medical Receptionist
05.2025 - Current
Job overview
- Greet and check in patients with warmth and professionalism
- Schedule and confirm appointments, procedures, and consultations using our electronic medical records (EMR) system
- Answer and direct phone calls, emails, and other communications in a timely and sensitive manner
- Verify patient information and insurance eligibility prior to appointments
- Collect copayments and process payments accurately
- Maintain patient confidentiality and adhere to HIPAA regulations at all times
- Coordinate with physicians, nurses, lab staff, and other team members to ensure smooth clinic operations
- Assist in managing physician schedules and appointment templates
- Prepare and update patient charts, ensuring accuracy and completeness
- Provide general administrative support, including scanning, faxing, and filing documents
- Monitor waiting room activity and support patient flow
- Located veins suitable for puncture to draw blood using sterilized needles, vials and
Dunkin DonutsThe colony, TX
Barista
11.2024 - 03.2025
Job overview
- Greeted customers, answering phones, sales, accounts payable, and assisted with store cleaning.
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Operated coffee machines and equipment, adhering to safety standards.
- Trained new baristas on beverage preparation techniques and operational procedures.
- Collaborated with team members to optimize workflow during peak hours.
Baylor Scott and White centennialFrisco, TX
Environmental services
09.2023 - 01.2024
Job overview
- Picked up feces, cleaning duties for labor and delivery, safety inspections and protocols
CityVetProsper, TX
Customer Service Specialist
05.2023 - 08.2023
Job overview
- Maintained Patients Files in data base
- Outbound/Inbound Calls
- Opening and Closing duties
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated appointment scheduling to optimize clinic efficiency and enhance client satisfaction.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Untied Protective ServicesFrisco, TX
Front office -Security Officer
07.2022 - 09.2022
Job overview
- Maintain high level of building security.
- Dispatching, watching camera monitors for all personal inside and outside of buildings.
- Ensured people and valuables on the property are safe and out of harm's way.
- Trained new security staff on protocols and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Starbucks CoffeeThe Colony, TX
Barista
02.2022 - 07.2022
Job overview
- Building relationships with customer base (Internal/External).
- Inventory control, customer support, and accounts receivable.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Every Dogs DayFrisco, TX
Kennel Technician
11.2021 - 02.2022
Job overview
- Assisted Customer’s with scheduling, assisted with Kennel clean up, training, walking, feeding, and daily office duties for all the clients and animal’s needs
- Ensured cleanliness and hygiene of kennel facilities to maintain a safe environment for dogs.
- Monitored dog behavior and health, reporting any concerns to veterinary staff promptly.
- Assisted in feeding, grooming, and exercising dogs according to individual care plans.
- Trained new team members on proper handling techniques and kennel protocols effectively.
Education
PENN FOSTER
HIGH SCHOOL from Certificate of Introductory of Health Care
01.2022
Skills
- Customer Service
- Detailed Orientated
- Time Management
- Critical Thinking Skills
- Front Desk
- Typing
- Pet Care
- Data Entry
- Kennel Care
- Security
- Accounts Payable
- Accounts Receivable
Timeline
Medical Receptionist
Peak Fertility
05.2025 - Current
Barista
Dunkin Donuts
11.2024 - 03.2025
Environmental services
Baylor Scott and White centennial
09.2023 - 01.2024
Customer Service Specialist
CityVet
05.2023 - 08.2023
Front office -Security Officer
Untied Protective Services
07.2022 - 09.2022
Barista
Starbucks Coffee
02.2022 - 07.2022
Kennel Technician
Every Dogs Day
11.2021 - 02.2022
PENN FOSTER
HIGH SCHOOL from Certificate of Introductory of Health Care