Gabriella Rodriguez
Carrollton,TX
Summary
Dynamic Service Desk Lead at Home Depot with a proven track record in network troubleshooting and team management. Enhanced customer satisfaction through effective problem-solving and mentoring, while reducing ticket backlog significantly. Known for building strong relationships and fostering collaboration across teams to implement lasting solutions.
Overview
2
2
years of professional experience
Work History
Service Desk Lead
Home Depot
11.2024 - Current
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Collaborated with cross-functional teams to identify root causes of recurring issues and implement long-term solutions.
- Reduced ticket backlog by implementing efficient triage methods that prioritize critical incidents over low-impact requests.
- Managed vendor relationships, negotiating contracts and service agreements that provided value for the organization while maintaining quality service delivery.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
Waitress Trainer
Bubbas 33
10.2023 - 07.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Warehouse Worker
Educational Product Inc.
05.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 35 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
Creekview High School
Carrollton, TXSkills
- Network troubleshooting
- Remote support
- Hardware troubleshooting
- Service desk operations
- Escalation management
- Team management
- Guest complaint resolution
- Coaching and mentoring
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Friendly and patient
- Customer service expert
Languages
English
Spanish
Limited Working
Timeline
Service Desk Lead
Home Depot
11.2024 - Current
Waitress Trainer
Bubbas 33
10.2023 - 07.2024
Warehouse Worker
Educational Product Inc.
05.2023 - 08.2023
High School Diploma -
Creekview High School
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