Sky Schmelzle
Dental Office Manager
Glendale,AZ
Summary
Resourceful Manager offering history of success coordinating and monitoring operations. Effective leader and problem-solver dedicated to streamlining practice to decrease costs and promote organizational efficiency for production. Highly committed with hardworking mentality to maintain quality of services and patient focused care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dental Front Office Coordinator
The Dental Loft
08.2021 - 03.2024
- Responsible for all aspects of dental front office.
- Insurance billing and claim resolution.
- Provided exceptional customer service to both new and existing patients.
- Treatment coordination and presentation.
- Scheduling for optimal production.
- AP/AR
- Responsible for records and reports.
Dental Office Manager
Dean L. Brown D.D.S.
01.2006 - 05.2021
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Collaborated closely with the dentist to customize treatment plans to best meet patient needs and maximize practice profitability.
- Resolved patient concerns or complaints, maintaining excellent client relations and loyalty.
- Achieved revenue goals with successful management of patient scheduling, claim resolution, receivables and reports.
- Coordinated continuing education for dental team.
- Assisted in the recruitment, hiring and training of staff.
- Ensured compliance to regulatory agencies.
- Implemented infection control protocols.
- Inventory and ordering supplies.
- Managed daily bank deposits.
- Assisted with payroll.
Front Office and Back Office RDA
Stephen Maron D.D.S.
06.2007 - 06.2008
- Supported front office manager with administration, scheduling, insurance billing, patient recall and marketing.
- Assisted Doctor with general and cosmetic dentistry as an RDA.
Receptionist
B.M.S. Communications
02.2003 - 11.2004
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported office with clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
Education
Associate of Science - Health Administration
Moorpark College
Moorpark, CA06.2021
RDA - Dental Assisting
UEI College
Van Nuys, CA11.2005
Skills
- Dental Office Management
- Software proficient in Dentrix, Open Dental and MS Office
- Scheduling and Treatment coordination for optimal production
- Business administration
- analysis and reporting
- Dental PPO insurance expert
- Outstanding patient relations and customer service
- Workflow Coordination
- Negotiation and Conflict Resolution
- Training and Development
- Team Leadership
- Patient Care
Certification
- Certified CPR
- OSHA
- Invisalign
Timeline
Dental Front Office Coordinator
The Dental Loft
08.2021 - 03.2024
Front Office and Back Office RDA
Stephen Maron D.D.S.
06.2007 - 06.2008
Dental Office Manager
Dean L. Brown D.D.S.
01.2006 - 05.2021
Receptionist
B.M.S. Communications
02.2003 - 11.2004
Associate of Science - Health Administration
Moorpark College
RDA - Dental Assisting
UEI College
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