Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sky Smith

Ellensburg,WA

Summary

At A&J Select, I excelled in delivering top-notch customer service and maintaining stringent food safety standards, fostering significant customer loyalty and repeat business. My adeptness at multitasking and strong work ethic propelled sales growth and operational efficiency, ensuring a consistently high-quality shopping experience.

Overview

3
3
years of professional experience

Work History

Service Deli Clerk

A&J Select
2021.11 - 2024.09
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
  • Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
  • Educated customers on various deli products, enhancing their shopping experience.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Assisted in inventory management, reducing waste and improving overall product availability.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Collaborated with team members to meet daily sales goals and drive overall store success.
  • Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
  • Learned other teammates' work tasks to train as backup.
  • Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
  • Implemented creative merchandising strategies to attractively showcase deli products, driving sales growth.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Received payment via cash, check, card, or mobile payment and processed promptly, resulting in Number% accuracy rate.
  • Streamlined processes for faster service by pre-slicing popular deli meats during downtimes.
  • Prepared custom sandwich orders for customers, resulting in an increase of repeat business.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
  • Consistently met or exceeded department sales targets through effective upselling techniques.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Completed milkshakes and ice cream desserts for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

English - Creative Writing/English

Central Washington University
Stevenson, WA

Deploma - Nothing

Stevenson High School
Stevenson, WA
06.2024

Skills

  • Cleaning and sanitizing
  • Operating cash register
  • Maintaining cleanliness
  • Cleanliness and sanitation
  • Food safety knowledge
  • Food preparations
  • Equipment safety
  • Food Preparation
  • Safe Food Handling
  • Proper food handling
  • Cash handling proficiency
  • Equipment use
  • Sanitation Standards
  • Accurate money handling
  • Stock replenishment
  • Product presentation
  • Register operations
  • Payment Collection
  • Sales expertise
  • Sales proficiency
  • Portion Control
  • Temperature Control
  • Portioning
  • Menu Planning
  • Sales Promotion
  • Merchandising Techniques
  • Inventory Rotation
  • Strong Work Ethic
  • Customer Service
  • Honesty and Integrity
  • Interactive communication skills
  • Heavy Lifting
  • Cash Handling
  • Organizational abilities
  • Pricing and shelf labeling
  • Flexible Schedule
  • Data Entry
  • Work Area Maintenance
  • Cash Register Operation
  • Sanitation Practices
  • Product Stocking and Rotation
  • Inventory Counts
  • Cooking
  • Equipment Operation
  • Product Knowledge
  • Hospitality service expertise
  • Safe Food Handling Practices
  • Food Safety Compliance
  • Payroll Processing
  • Product Displays and Showcases
  • Menu Memorization
  • Inventory Control
  • Product Rotation
  • Food Running
  • Merchandising displays
  • Equipment monitoring
  • POS System Operation
  • Platter and Tray Preparation
  • Food Safety Standards
  • Quality Inspections
  • Performance Improvement
  • Inventory checks
  • Product Sampling
  • Weights and Measurements
  • Beverage Preparation
  • Inventory Oversight
  • Cross-selling products and services
  • Upselling
  • ServSafe Certification
  • Product Merchandising
  • Point of sale operation
  • Food sales and promotion
  • Product Recommendations
  • Ordering Procedures
  • Table setting knowledge
  • Point of Sale proficiency
  • Order Discrepancy Reporting
  • Personal Shopping
  • Positive Attitude
  • Teamwork and Collaboration
  • Team Player
  • Problem-Solving
  • Cleaning and organization
  • Time Management
  • Attention to Detail
  • Listening Skills
  • Multitasking and Organization
  • Problem-solving abilities
  • Multitasking
  • Collaboration and Teamwork
  • Multitasking Abilities
  • Cleaning and sanitation
  • Reliability
  • Cleaning
  • Excellent Communication
  • Critical Thinking
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Team Leadership

Timeline

Service Deli Clerk

A&J Select
2021.11 - 2024.09

English - Creative Writing/English

Central Washington University

Deploma - Nothing

Stevenson High School

Similar Profiles

CREATE PROFILE
Sky Smith