Sky Weimer
SC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
IT Support Technician
BE&K Building Group
12.2022 - 11.2024
- Review end user submitted tickets daily while maintaining standard SLA requirements
- Support Users over the phone or by remote support
- Maintain IT inventory - Ordering new equipment, organizing IT storage room, tag/update all equipment and update in FreshService, shipping/receiving equipment
- Image new computers for new hires and provide correct Instruction documentation
- Backup User data to NAS from Terms
- Provided support for all Microsoft 365 products (outlook, excel, word, ect.), Xerox Printers, HP Printers, BlueBeam PDF, PDF Exchange, Supported computers/iPads/Surfaces/Dell Docking Stations
- Delegated tickets to the appropriate channels
- Created solution articles for a End user Solution library for quick support
- Created Resolution Article Library for different issues to create a standard for common issues
- Research new products/software that could increase efficiency
- Keep track of product warranty expiration and recycle old equipment
- Maintain list of items in inventory (laptops, iPads, IT equipment, ect.)
Repair Technician/Salesman
CPR Cell-Phone Repair
03.2022 - 10.2022
- Provide support for desktop computer operating systems, Microsoft Apps, and hardware/peripherals; work with individuals across the community
- Creates logs and maintains accurate records and documentation via RepairQ
- Proactively resolve customer problems with about equipment and services
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac based OS based endpoints (Laptops/Desktops), Tablets and smartphones (iOS/Android), and Microsoft Office
- Assisted in supervision, training, and mentorship of new and existing employees
- Maintained confidentiality and discretion when working with passworded or sensitive materials
Warehouse Manager
MSS Solutions
09.2021 - 03.2022
- Managed inventory for four different departments (Fire, Security, HVAC, Main Office)
- Kept clean record of all incoming/outgoing deliveries by physical and online copy
- Distributed overstock parts to other departments in need to save money on new orders
- Kept warehouse clean and easy to maneuver for faster and more efficient delivers
- Operated forklift for heavier shipments
- Provided Help Desk support to Office employees regarding Microsoft Office and simple troubleshooting of any software/hardware related issues
- Helped Manage and configure Network with Active Directory under Remote IT Supervisor
- Managing users and updating permissions
- Troubleshooting network issues and while isolating problems and determining solutions
- Managed Employee equipment using HILTI inventory and labeling system; kept up to date documentation on all power/hand tools; replaced any equipment that were not up to standards and assigned them to each employee that needed them
IT Support Technician/Inventory
King Asphalt
01.2018 - 10.2020
- Provided Desktop support for Main office regarding Basecamp, Microsoft Office, and software/hardware troubleshooting
- Configure and support property-wide access and security measures, including cameras and door entry badge readers
- Installation and configuration of ENH500 Long Range Transmitters to bridge the camera system and remove the need for multiple points of internet access across the property
- End User training and support
Production Associate
BMW
01.2017 - 12.2018
- Worked in Hall 52 as an inline worker on line 26 (Wire Harness)
- Installed entire wiring harness into each metal body as they came from body shop
- Installed other miscellaneous computer and electronic systems to each vehicle
- Maintained fast paced work environment while maintaining quality
- Installed all Airbag systems
- Installed rubber seal plugs to prevent water leaks and save all internal computer systems
- Trained new employees on all jobs associated with our line and helped them maintain our quality standards
Laborer/Helper
Weimer Remodeling
01.2013 - 09.2018
- Operated electric and hand tools
- Delivered Materials to Job sites
- Handled job-site setups/takedowns
- Assisted in siding installations, house additions (rooms,bathrooms, garages, storage buildings)
- Roofing
- Landscaping
- Interior Remodeling
- Handled Price Quotes per job based on material costs and labor
Education
High School Diploma -
Liberty High School
Liberty, SC01-2015
Skills
- Technical Issue Resolution
- Multi-tasking While Prioritizing
- Initiative & Self-Management Skills
- Analytical & Problem-solving
- End User Support Across Multiple Platforms
- Remote Access
- Ability to Independently Develop Solutions to Problems and Enhancements
- Sound Communication and Presentation
- Active Directory
- Ticketing System Experience
- Mobile Device Management
- Asset Management
- Printer Support
References
- MSS Solutions, (864) 509-1054
- BMW (MAU), (864) 272-3110
- Weimer Remodeling, (864) 202-9118
- BE&K Building Group, Mike, (864) 354-7039
Core knowledge and skills
- Technical Issue Resolution
- Multi-tasking While Prioritizing
- Initiative & Self-Management Skills
- Analytical & Problem-solving
- End User Support Across Multiple Platforms (Microsoft365, IT Ticketing, iOS, Windows, Mac)
- Remote Access
- Broad Understanding of Business Processes in the Supply Chain & Manufacturing Space
- Ability to Independently Develop Solutions to Problems and Enhancements
- Sound Communication and Presentation
- Active Directory
Timeline
IT Support Technician
BE&K Building Group
12.2022 - 11.2024
Repair Technician/Salesman
CPR Cell-Phone Repair
03.2022 - 10.2022
Warehouse Manager
MSS Solutions
09.2021 - 03.2022
IT Support Technician/Inventory
King Asphalt
01.2018 - 10.2020
Production Associate
BMW
01.2017 - 12.2018
Laborer/Helper
Weimer Remodeling
01.2013 - 09.2018
High School Diploma -
Liberty High School
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