Sky White

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed.

• Documented customer correspondence in CRM to track requests, problems, and solutions.

• Managed phone calls, inquiries, and requests from patients, visitors, and healthcare staff.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

• Helped the business achieve and maintain industry-leading customer ratings.

• Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.

• Kept revenue streams alive by employing strong communication and negotiation skills.

• Effectively managed a high volume of inbound and outbound customer calls.

• Provided technical support to over 300 customers in resolving their technical issues.

• Assisted customers in setting up and troubleshooting their hardware and software systems.

• Maintained customer satisfaction by providing timely and accurate solutions to their questions.

• Resolved customer complaints and ensured customer loyalty by providing excellent customer service.