Sky Woods
Plainsboro,United States
Summary
Dedicated retail leader who puts internal and external customer experience's above all through effective communication, leading fearlessly and challenging the status quo. Seeking Brand, Product and Service trainer role with Lush Cosmetics to further develop leadership skills and support in creating a cosmetics revolution.
Overview
7
7
years of professional experience
Work History
Manager in Training
Lush Cosmetics
06.2023 - Current
- Enhanced team performance by implementing effective training strategies such as product knowledge games, contest and hourly goals with set expectations.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Improved operational efficiency by analyzing data trends and implementing targeted process improvements in response to findings.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Created chat-ins around different ingredient or brand history with the goal of expanding knowledge to both, new and reoccurring, customers and staff.
- Spearheaded community outreach efforts to establish positive connections with local stores and mall management for future collaboration opportunities.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals with the use of rotating traffic driving displays.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
Floor Leader
Lush Cosmetics
01.2022 - 06.2023
- Support manager and MIT with maintaining store appearance and cleanliness through utilizing daily opening, mid and closing check-lists.
- Create daily chat-ins that are engaging and developmental, based on individuals working to support growth including activities and contests to motivate and exceed daily sales goals.
- Ensure consistent and seamless operations and freshness through utilizing Zipline, Inventory Dashboard, Freshness Policy and coaching team on reporting and procedures.
- Create a fun and unique environment for customers through coaching team on secret shop expectations, interactive demo's, getting creative with traffic driving/utilizing traffic driving worksheet, hourly reads/goals and maintaining "helicopter" view during segments to ensure consistent customer experience.
- Maintain visual display standards through coaching team on utilizing visual merchandising checklist, engaging till pops, top/bottom 25, daily deep clean and what good looks like for each section.
- Utilize downtime to support in Sales Ambassador development through training on product knowledge, brand values, EC's of selling & Do it with Heart always behaviors using 10/20/70 approach.
Portrait Photographer
Lors
06.2020 - 12.2021
- Utilized essential photo editing software's such as Adobe lightroom and Photoshop to enhance appearance.
- Photographed high-quality images for various print and digital projects for 150-200 students for Northeast's leading school photography studio, including grade level and graduate yearbook portraits.
- Managed appointments, clients questions/concerns and processing clients in and out.
- Enforced CDC-COVID guidelines with mask protocol and daily health checks.
Assistant Store Manager
Game Stop
10.2016 - 06.2020
- Utilized workday HR dashboard for core HCM business process (employee workforce details, hiring and recruiting, time and attendance and payroll).
- Maintained cleanliness and organization of store stockroom and implemented color code system to ensure shrink percentage was was below company expectations.
- Processed inbound and outbound shipments and performed weekly inventory counts.
- Hosted and recorded routine employee documentation through performance evaluations, rewards and recognition, training and provide guide for future actions.
- Delegated all store tasks including: visual resets and price changes, before deadlines to ensure a seamless experience for customers and employees.
- Analyzed daily sales goals, activities, store trends, and loyalty membership promotions to facilitates planning and increase sales volume.
Education
1 Yr. Photography Conservation Ceritificate - Photography
New York Film Academy, New York
New York, NY06.2015
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2013
Skills
- Active Listening
- Effective Communication
- Customer Service
- Balancing empathy and accountability
- Time Management
- Records organization and management
- Store Merchandising
- Policies and Procedures
- Payroll Management
- Performance Monitoring and evaluation
- Employee Training and development
- Supply Ordering
- Microsoft Excel
- Microsoft Outlook
- Staff Leadership
Timeline
Manager in Training
Lush Cosmetics
06.2023 - Current
Floor Leader
Lush Cosmetics
01.2022 - 06.2023
Portrait Photographer
Lors
06.2020 - 12.2021
Assistant Store Manager
Game Stop
10.2016 - 06.2020
1 Yr. Photography Conservation Ceritificate - Photography
New York Film Academy, New York
High School Diploma -
North Brunswick Township High School
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