Skyann Bibby
Louisville,KY
Summary
Accomplished Insurance Verification Specialist with PharmaCord, adept at ensuring HIPAA compliance and enhancing patient communication. Proven track record in verifying insurance coverage and maintaining data security. Leveraged attention to detail and interpersonal skills to consistently meet productivity targets, improving service delivery and patient satisfaction. Skilled in electronic medical records and prior authorization processing.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Insurance Verification Specialist
PharmaCord
04.2023 - 02.2025
- Assisted in verifying patient insurance eligibility and coverage details.
- Collaborated with healthcare providers to gather necessary documentation for claims processing.
- Conducted routine audits of insurance information to ensure accuracy and compliance.
- Utilized electronic medical record systems to update patient insurance data promptly.
- Conducted outbound calls to insurance providers to verify patient eligibility, benefits and coverage prior to medical services.
- Consistently met daily productivity and accuracy targets in a high volumed, fast paced environment.
Customer Service Representative
Inktel Contact Center Solutions
06.2023 - 01.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed account updates and changes, ensuring accuracy in customer records.
- Implemented solutions for customer complaints, improving service response times.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Assistant
Access Medical Centers
12.2020 - 06.2023
- Assisted healthcare providers with patient examinations and procedures to ensure efficient care delivery.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Conducted routine laboratory tests and prepared samples for analysis, contributing to timely diagnosis.
- Educated patients on medication usage and post-treatment care to enhance recovery outcomes.
- Supported front desk operations by answering calls and addressing patient inquiries promptly.
- Maintained medical equipment and ensured compliance with safety protocols in clinical settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
No Degree - Medical Assistant Diploma
Florida Career College
Miami, FL06-2017
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry proficiency
- Communication and interpersonal skills
- Coverage and authorizations
- Coordination and scheduling
- Medical billing
- Electronic medical records
- Patient contact
- Prior authorization processing
- Skilled in [software]
- Data security and confidentiality
- Medical terminology
- Patient communication
Timeline
Customer Service Representative
Inktel Contact Center Solutions
06.2023 - 01.2024
Insurance Verification Specialist
PharmaCord
04.2023 - 02.2025
Medical Assistant
Access Medical Centers
12.2020 - 06.2023
No Degree - Medical Assistant Diploma
Florida Career College
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