Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Skye Baxter

Skye Baxter

Roswell,GA

Summary

Highly skilled and accomplished Medical Front Office Lead with over ten years of healthcare experience in a variety of medical settings, including family & internal medicine, surgery center, and pediatrics ophthalmology. Vast experience in a high-volume medical office setting with a broad range of administrative duties including multitasking, scheduling, patient registration, and other various clerical tasks as well as offering staff support. Proficient in the use of EMR systems such as Epic and NexGen. Extensive experience working with commercial, and government insurance such as Medicaid, and Medicare. Fluent in Spanish and professionally trained as a medical interpreter.

Overview

24
24
years of professional experience

Work History

Medical Front Office Lead/Medical Interpreter

WellStar Health System Inc
03.2014 - Current
    • Serves as a liaison between patients and medical practice, providing administrative and customer service support
    • Functioned as a Spanish Medical Interpreter to facilitate communication between patients and medical staff
    • Proficient in the use of EMR systems such as Epic and NexGen
    • Coordinated patient scheduling, check-in, check-out, and payments for billing.
    • Assured timely verification of insurance benefits prior to patient procedures or appointments.
    • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
    • Handles multi-line phone system, scans documents, and assists with administrative tasks as needed.
    • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
    • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Patient Registration Clerk/Medical Interpreter

Cool Springs Surgery Center
05.2011 - 10.2013
  • Registered patients and providing administrative support
  • Functioned as a Spanish Medical Interpreter to facilitate communication between patients and medical staff
  • Proficient in the use of SIS, HST, and Scan Chart software.
  • Scanned patient registration documentation into the electronic patient record.
  • Set up patients in the system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Explained financial responsibilities to patients as well as payment options in order to collect payments from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives.

Executive Receptionist/Greeter

Deel Volvo, Volkswagen, and Saab, Inc
05.2005 - 06.2007
    • Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests.
    • Answered incoming calls on high-volume, multi-line phone switchboards, and pleasantly transferred callers to appropriate personnel.
    • Sorted, received, and distributed mail correspondence between departments and personnel.
    • Assisted the accounting department with administrative tasks.
    • Answered customer questions and pointed individuals in the right direction.

Front Office Specialist/Surgery Coordinator

Pediatric Ophthalmology Consultants
09.2003 - 04.2005
    • Trained in EMR NexGen software.
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
    • Greeted, registered, and checked in patients.
    • Provided forms to fill out or update and added the latest information computer system.
    • Obtained payments from patients and scanned identification and insurance cards.
    • Registered and verified patient records before triage with the most up-to-date information.
    • Expertly managed planning, scheduling, and coordination of outpatient procedures.
    • Educated patients about surgeries and provided treatment plan documentation.
    • Verified insurance coverage, obtained pre-authorization, and coordinated referrals through insurance-documented details in patient charts.

Executive Receptionist/Greeter

Deel Volvo, Volkswagen, and Saab, Inc
05.1999 - 09.2003
  • Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests.
  • Answered incoming calls on high-volume, multi-line phone switchboards, and pleasantly transferred callers to appropriate personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Answered customer questions and pointed individuals in the right direction

Education

Certificate in Commercial Baking -

Robert Morgan Educational Center And Technical College
Miami, FL
08.1998

Certificate in Commercial Foods & Culinary Arts -

Robert Morgan Educational Center And Technical College
Miami, FL
07.1997

Skills

  • Medical Office Procedures
  • Front Desk Operations
  • Patient Registration
  • Staff Training
  • Cross-Cultural Communications
  • Spanish Medical Interpreter
  • Interpreting Physician Orders
  • Multi-line Phone Systems
  • Appointment Scheduling and Confirmation
  • Insurance Verification & Benefits Explanations
  • Patient Referral
  • HIPAA Guidelines
  • Critical Thinking
  • Complex Problem-Solving

Accomplishments

    Professionally Trained Medical Interpreter

    September 2016

    The Cross-Cultural Healthcare Program- Bridging the Gap


    Certificate of Completion - Crucial Conversations

    November 2022

    Completed CRUCIAL CONVERSATIONS TRAINING, a course in best-practice skills for successfully handling high-stakes interactions. The training experience equips participants with a set of tools and an action plan for building alignment, agreement, and interpersonal communication.

Languages

Spanish
Native or Bilingual

Timeline

Medical Front Office Lead/Medical Interpreter

WellStar Health System Inc
03.2014 - Current

Patient Registration Clerk/Medical Interpreter

Cool Springs Surgery Center
05.2011 - 10.2013

Executive Receptionist/Greeter

Deel Volvo, Volkswagen, and Saab, Inc
05.2005 - 06.2007

Front Office Specialist/Surgery Coordinator

Pediatric Ophthalmology Consultants
09.2003 - 04.2005

Executive Receptionist/Greeter

Deel Volvo, Volkswagen, and Saab, Inc
05.1999 - 09.2003

Certificate in Commercial Baking -

Robert Morgan Educational Center And Technical College

Certificate in Commercial Foods & Culinary Arts -

Robert Morgan Educational Center And Technical College

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Skye Baxter