Summary
Overview
Work History
Education
Skills
Software
Timeline
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Skye Beasley

Data Analysts
Eustis,FL

Summary

Successful Data Analyst equipped with strengths in system optimization to better serve current and expected data demands. Comfortable working with large and complex data streams. Focused on improving workflows and team effectiveness by optimizing data handling strategies.

Overview

4
4
years of professional experience

Work History

Data Specialist

Cohere Health
09.2022 - Current
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.

Team Lead

Inktel Direct
12.2021 - 09.2022
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Designed strategic plan for component development practices to support future projects.

Customer Service Representative

Qualfon Call Center
11.2020 - 10.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front Desk Agent

Summer Bay Resort
11.2019 - 11.2020
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

High School Diploma -

Mt. Dora High School
Mount Dora, FL
05.2001 -

Skills

Word processing

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Software

Salesforce

Zendesk

Microsoft Excel

Timeline

Data Specialist

Cohere Health
09.2022 - Current

Team Lead

Inktel Direct
12.2021 - 09.2022

Customer Service Representative

Qualfon Call Center
11.2020 - 10.2021

Front Desk Agent

Summer Bay Resort
11.2019 - 11.2020

High School Diploma -

Mt. Dora High School
05.2001 -

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Skye BeasleyData Analysts