Salesforce
Skye Beasley
Data Analysts
Eustis,FL
Summary
Successful Data Analyst equipped with strengths in system optimization to better serve current and expected data demands. Comfortable working with large and complex data streams. Focused on improving workflows and team effectiveness by optimizing data handling strategies.
Overview
4
4
years of professional experience
Work History
Data Specialist
Cohere Health
09.2022 - Current
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Completed data entry tasks with accuracy and efficiency.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Team Lead
Inktel Direct
Orlando, FL
12.2021 - 09.2022
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Designed strategic plan for component development practices to support future projects.
Customer Service Representative
Qualfon Call Center
Casselberry, FL
11.2020 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Agent
Summer Bay Resort
Clermont, FL
11.2019 - 11.2020
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Mt. Dora High School
Mount Dora, FL 05.2001 -
Skills
Word processing
Log book maintenance
Microsoft Office proficiency
Typing 60 wpm
Information Verification
Error detection
Good Telephone Etiquette
Software
Zendesk
Microsoft Excel
Timeline
Data Specialist
Cohere Health
09.2022 - Current
Team Lead
Inktel Direct
12.2021 - 09.2022
Customer Service Representative
Qualfon Call Center
11.2020 - 10.2021
Front Desk Agent
Summer Bay Resort
11.2019 - 11.2020
High School Diploma -
Mt. Dora High School
05.2001 -