SKYE BENSON
Dundee
Summary
PCTA with experience in a multi-physician clinical setting and additional healthcare experience as an MA. Known for dedication to providing premium patient care.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
22
22
years of professional experience
Work History
Medical Assistant Senior
Michigan Medicine University of Michigan
10.2022 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and follow-up appointments efficiently.
- Collected and documented patient medical histories accurately.
- Performed basic laboratory tests and prepared specimens for analysis.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Collaborated with medical staff to streamline office operations and improve patient flow.
- Ensured compliance with healthcare regulations and safety protocols consistently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Patient Care Technical Associate
University of Michigan Health System
05.2012 - 09.2019
- Serve as a key member of interdisciplinary healthcare team for a busy pediatric multi-specialty. Assist multiple MDs as well as RN team in ensuring optimal patient care and smooth daily functioning of office.
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, and patient processing) that allowed doctors and nursing staff to focus on the health concerns of their patients.
- Demonstrated proficiency in obtaining patient medical histories and vital signs, as well as in performing injections.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Reacts calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Filled in as interim floor lead during a recent management transition.
- Pediatric Multi-Specialty Clinic
Patient Services Assistant
University of Michigan Health System
01.2010 - 05.2012
- Proficient in the checking in/out of patients from various specialties.
- Proficient in scheduling patient appointments.
- Answered a multi-line phone system assisting with patient needs.
- Handling patient concerns and complaints.
- Cross trained as an MAS based on previous medical experience.
- Pediatric Multi-Specialty Clinic
Material Handler
Milan Metal Systems
01.2004 - 01.2009
- Assisted in the transportation of raw and assembled goods to various locations.
- Stocking/filling supplies
- Cleaning/organizing
- Assisted in the inventory of both raw and assembled goods.
Education
Certified in Basic Life Support - undefined
09.2025
Associates Degree - Medical Office Administration
Monroe County Community College
Monroe, MI01.2012
Emergency Medical Technician - undefined
Monroe County Community College
Monroe, MI01.1997
High School Diploma - undefined
Clonlara High School
Ann Arbor, MI01.1993
Skills
- Medical Office Management
- Injections
- Obtaining Blood Samples
- Obtaining Patient Vitals
- Cadence Scheduling
- MiChart/Template editor trained
Timeline
Medical Assistant Senior
Michigan Medicine University of Michigan
10.2022 - Current
Patient Care Technical Associate
University of Michigan Health System
05.2012 - 09.2019
Patient Services Assistant
University of Michigan Health System
01.2010 - 05.2012
Material Handler
Milan Metal Systems
01.2004 - 01.2009
Certified in Basic Life Support - undefined
Associates Degree - Medical Office Administration
Monroe County Community College
Emergency Medical Technician - undefined
Monroe County Community College
High School Diploma - undefined
Clonlara High School
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