Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Interests
Quote
Timeline
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Skye Brown

Skye Brown

Bentonville,AR

Summary

Highly organized and efficient professional with a passion for helping individuals find their voice, connect with others, and foster a love for nursing and therapy. A+ creative. Motivated, dedicated, and actively involved in personal growth, constantly seeking opportunities to learn and expand knowledge. Committed to taking necessary actions to achieve set goals, ensuring success in every endeavor.

Overview

4
4
years of professional experience
4
4
Certification

Work History

Front End Crew Member

Walmart
02.2024 - Current
  • Complete customer service transactions like returns to money transfers/money grams, etc
  • Organize and put up carts
  • Assist customers in any other way possible
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Restocked and organized merchandise in front lanes.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted other team members to achieve goals.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Lead, Carhop, Crew Member

Sonic Drive-In
09.2023 - 02.2024
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
  • Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
  • Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
  • Provided constructive feedback to team members on their performance, fostering an environment of continuous improvement within the restaurant setting.
  • Trained newly hired employees on routine tasks and customer service.
  • Made change and returned correct cash and coin to patrons.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Food Runner, Guest Services, Shift Lead

Topgolf
02.2023 - 09.2023
  • Train and bring in new 'playmakers' (employees)
  • Plate and organize trays to push out to tables
  • Assist with any food related problems
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assist with golf related problems
  • Run retail
  • Greeted customers and provided outstanding customer service.
  • Organize retail
  • Get guest checked in and assigned to bays (tables)
  • Run starter room and act on bay prompts
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Education

High School Diploma -

Bentonville Highschool
Bentonville, AR
05-2024

Associate of Science - Nursing

NorthWest Arkansas Community College
Bentonville, AR
12-2026

Skills

  • Managing teams
  • Problem-solving skills
  • Self-discipline
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Front desk operations

Certification

  • Google Certified Educator Level 1 and 2 – Google for Education.
  • Paraprofessional Educator License - Arkansas Department of Education.
  • Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
  • First Aid, CPR and AED Certification - American Red Cross.

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Promoted to Crew Shift Leader after less than four months of employment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Paid time offHealthcare benefitsCareer advancementWork-life balanceCompany Culture

Interests

Receptionist

CNA

Customer Service

Quote

To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith

Timeline

Front End Crew Member

Walmart
02.2024 - Current

Crew Lead, Carhop, Crew Member

Sonic Drive-In
09.2023 - 02.2024

Food Runner, Guest Services, Shift Lead

Topgolf
02.2023 - 09.2023

High School Diploma -

Bentonville Highschool

Associate of Science - Nursing

NorthWest Arkansas Community College

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Skye Brown