Summary
Overview
Work History
Skills
Timeline
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Skye Burns

Canton,OH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Office Manager

Howard Hanna Real Estate
06.2021 - Current
  • Recruits, motivates, trains and retains qualified and effective sales agents.
  • Accountability for day to day operational decisions and the effective sales and administrative management of the office.
  • Achieves operating expense and profitability goals annually.
  • Maintains awareness of and sensitivity to the market in order to increase market share whenever possible.
  • Oversees the correct use of all procedures within office and documents related to all transactions within jurisdiction.
  • Plans and implements advertising strategy for the office, by using the company provided advertising venues (ie Showcase of Homes, Open House Advertising, ad writing, newspaper advertising, etc.)
  • Oversees and manages the activities of sales office staff, which includes: making decisions, when appropriate, regarding the hiring, training, evaluating, promoting, transferring, disciplining, rewarding and terminating of employees within the guidelines of the company’s policies and procedures.

Real Estate Agent

Howard Hanna Real Estate
04.2014 - Current
  • Assist clients in buying and selling properties
  • Study property listings, interviewing prospective clients, accompanying clients to property sites, discussing conditions or sales, drawing up real estate contracts
  • Act as an intermediary in negotiations between buyers and sellers
  • Coordinate property closings and oversee the signing of paperwork
  • Prepare documents such as contracts, purchase agreements, closing statements, deeds and leases

Office Manager

First Class Pest Solutions Inc
11.2009 - 02.2011
  • Responsible for two office employees
  • Handled invoices and payments
  • Listened to customer complaints and resolved them
  • Filed and handled confidential paperwork
  • Made schedule and assisted in hiring new employees
  • Scheduled appointments for clients and dispatched to technician
  • Prepared, composed and proof read documents
  • Composed and sent customer correspondences through email and USPS
  • A/R and A/P experience
  • Cash, check, credit card handling experience
  • Worked with MS Suite, MS Word, Excel, Outlook, Access, and Quickbooks

Executive-Staff Assistant/ Data Entry Clerk

Idearc Media Corporation
06.2006 - 08.2008
  • Assisted distribution/operations manager and customer service representatives
  • Greeted clients and customers who walked in
  • Answered phone calls, provided information and directed calls as needed
  • Filed and handled confidential paperwork
  • Prepared, composed and proof read documents
  • Received and handled vendor set-ups, purchase orders, and invoices
  • Composed and sent customer correspondences through email and USPS
  • Distributed incoming mail and packages to their appropriate location
  • In charge of and maintained the company calendar to reserve the conference room and schedule meetings
  • In charge of bookkeeping and payroll of the distribution department
  • Organized and entered travel and expense reports
  • Worked with MS Word, Excel, Outlook, Access, PowerPoint, QuickBooks, and Photoshop
  • A/R and A/P experience.

Skills

  • Ability to work independently and team player
  • Office management
  • Sales Activities
  • Advertising Techniques
  • Coordinate Events
  • Customer Relations
  • Financial Statements
  • Business Management Principles
  • Sales Strategies
  • Verbal and Written communication

Timeline

Office Manager

Howard Hanna Real Estate
06.2021 - Current

Real Estate Agent

Howard Hanna Real Estate
04.2014 - Current

Office Manager

First Class Pest Solutions Inc
11.2009 - 02.2011

Executive-Staff Assistant/ Data Entry Clerk

Idearc Media Corporation
06.2006 - 08.2008

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Skye Burns