Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skye Coles

Las Vegas,NV

Summary

Performance-driven associate with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, motivated leader with strong organizational and prioritization abilities. Successful at meeting and exceeding targets with strategic approaches. Great with time management, communication, and complex problem solving. Ready to grow long term with company.

Overview

13
13
years of professional experience

Work History

Package Delivery Driver

Amazon
Mesquite, TX
11.2023 - 06.2024
  • Responsible for loading and unloading over 300 plus packages into company
    delivery vans at shipping docs. Complied with company policies and safety
    regulations. Delivered pre packaged orders in the city of Dallas Tx, in a timely
    sensitive manner. Provided great customer service experience by being well
    mannered and professional at all times.

Housekeeper

ARAMARK, Contract Services
Dallas, TX
10.2023 - 01.2024
  • As Custodial Lead were reliable to clean and maintains assigned areas to meet customer and client satisfaction and may be responsible for oversight or delegation of responsibilities within the cleaning services operation. Our essential functions and responsibilities of the position may vary by Aramark location bases on clients requirements and business needs.

Barista

Starbucks
Dallas, TX
06.2023 - 11.2023
  • Collected various forms of payments and provided accurate change.
    Prepared and served coffee, espresso drinks, blended coffees and teas.
    Maintained calm demeanor during high-volume periods and special events.
    Maintained a clean and organized workspace, enabling coworkers to locate
    resources and products. Memorized official and off-menu coffee and tea
    preparations. Described menu items to customers and suggested products
    based on stated preferences. Received and accurately processed customer
    payments. Supported highest standards of conduct and service to support
    company reputation. Managed morning rush of customers daily with efficient,
    level headed customer service.

Front Desk Receptionist

Plano message & spa
Plano, TX
09.2021 - 10.2022
  • Answered phones to respond to customer inquiries and transfer calls to appropriate
    staff members. Handled payment processing and provided customers with receipts
    and proper bills and change. Managed guest check-in and check-out procedures,
    reservations and payments. Welcomed patrons to the front desk and engaged in
    friendly conversations while conducting the check-in process. Managed customer
    complaints and rectified issues to complete satisfaction. Verified and collected client
    payments. Delivered friendly and knowledgeable support to current and prospective
    customers. Answered phone and emails to make reservations and take guest
    information. Greeted incoming guests warmly, issued room keys and shared
    information on policies and amenities.

Lead CSR

LogistiCare Solutions LLC.
Las Vegas, NV
11.2015 - 04.2020
  • Job Coach /Trainer Reliable for supervising call center floor. Provided
    assistance with escaladed calls and solution management. Offer coaching, training, and educational resources to new and existing employees. Carries out responsibilities to insure quality insurance are in accordance with HIPPA, organizations policies, work standards, and applicable laws. Maintain confidentiality
    at all times. Set the example for other employees by modeling appropriate behavior
    and meeting work standards by conducting myself in a professional manner at all
    times.

Teacher's Assistant

Los Angeles Unified School District, LAUSD
Los Angeles, CA
08.2011 - 08.2014
  • Assist tutoring of students in academic subjects such as reading, writing, math, and
    other areas. Work effectively with students in after school activities and assist with
    behavior management, discipline, interpersonal actions, and act as a role model.
    Engaged students and boosted understanding of material using focused instructional
    strategies and hands-on activities. Assisted fellow teachers with assignment
    development, special projects, tests, administrative updates and grading Help mentor
    students in a variety of learning and life experiences.

Education

General Studies

Quartz Hill High School
Lancaster, CA
05-2010

Skills

  • Food Handlers Card
  • PILB Card
  • Sheriff's Card
  • Tams Card
  • Outstanding customer service
  • Critical thinking
  • Active listening
  • Positive judgment /decision making
  • Electronics efficient
  • Teamwork /collaboration oriented
  • Warehouse Operations
  • Excellent Sense of Direction
  • Deadline-Oriented
  • Customer Service

Timeline

Package Delivery Driver

Amazon
11.2023 - 06.2024

Housekeeper

ARAMARK, Contract Services
10.2023 - 01.2024

Barista

Starbucks
06.2023 - 11.2023

Front Desk Receptionist

Plano message & spa
09.2021 - 10.2022

Lead CSR

LogistiCare Solutions LLC.
11.2015 - 04.2020

Teacher's Assistant

Los Angeles Unified School District, LAUSD
08.2011 - 08.2014

General Studies

Quartz Hill High School
Skye Coles