Skye Coles
Stockbridge,GA
Summary
Dependable independent contractor with proven ability to meet strict deadlines, follow protocols, and provide consistent service. Expertise in conflict resolution and attention to detail ensures high standards of service quality and enhanced customer experiences. Proficient in customer service and logistics. Skilled in route planning, documentation, and maintaining confidentiality. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rideshare Driver (Independent Contractor)
Uber Driver
Stockbridge, GA
09.2024 - Current
- Delivered exceptional customer service, ensuring passenger satisfaction throughout rides.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and safety standards, conducting regular inspections before each shift.
- Adapted quickly to changing traffic conditions and passenger needs to enhance ride experience.
- Followed company guidelines and policies when interacting with passengers.
Personal Shopper&Delivery Driver (Independent Con)
Instacart
Stockbridge, GA
09.2023 - Current
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Ensured timely order fulfillment by efficiently managing inventory and product selection.
- Collaborated with customers to resolve issues and enhance overall shopping experience.
- Streamlined communication between customers and grocery retailers to improve service quality.
- Utilized Instacart platform tools to maintain accurate order tracking and updates.
Delivery Driver (Independent Contractor)
DoorDash
Atlanta, GA
06.2020 - 08.2023
- Navigated delivery routes efficiently, ensuring timely arrivals and customer satisfaction.
- Managed multiple deliveries concurrently, optimizing time and reducing delays.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Analyzed delivery data to identify trends, improving overall efficiency in logistics operations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Bachelor of Science - Nursing
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma -
Salem High School
Conyers, GA05-2017
Skills
- Customer Service
- Strong Communication
- Attention to Detail
- Adaptability
- Critical Thinking
- Conflict Resolution
- Decision-Making
- Organization
- GPS & Dispatch Apps
- On-time Delivery
- Load Securing
- Reliability & Accountability
Certification
- HIPPA Compliance Training
- OSHA BBP Compliance Training
Timeline
Rideshare Driver (Independent Contractor)
Uber Driver
09.2024 - Current
Personal Shopper&Delivery Driver (Independent Con)
Instacart
09.2023 - Current
Delivery Driver (Independent Contractor)
DoorDash
06.2020 - 08.2023
Bachelor of Science - Nursing
Southern New Hampshire University
High School Diploma -
Salem High School