Summary
Overview
Work History
Education
Skills
Timeline
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Skye Dalpe

Coral Springs,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Customer Service Team Lead

Chewy.com
10.2019 - Current
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed teams of 20 agents.

Education

Dental Assistant Certification - Dental Assisting

Florida Career College - Miami
Pembroke Pines, FL
06.2021

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
05.2018

Skills

  • Team Training
  • Data Management
  • Multi-Line Phone Talent
  • Corporate Processes and Procedures
  • Customer Service
  • Proficient in Microsoft
  • Team Building
  • Punctual

Timeline

Customer Service Team Lead

Chewy.com
10.2019 - Current

Dental Assistant Certification - Dental Assisting

Florida Career College - Miami

High School Diploma -

Treasure Coast High School

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Skye Dalpe