Skye Fiedler
Denver,CO
Summary
Motivated individual seeking increasing responsibility in a retail environment. Remarkable inleading new employees and maximizing team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
12
12
years of professional experience
Work History
Office Manager
1st Impressions Orthodontics
Westminster, CO
08.2015 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Corinthian Colleges
Thornton, CO
07.2013 - 03.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Dish Network Corp
Thornton, CO
06.2012 - 07.2013
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Dental Assisting Certificate -
Pima Medical Institute
Aurora, CO05-2015
High School Diploma -
Horizon High School
Brighton, CO05-2012
Skills
- Staff hiring
- Compliance Monitoring
- Expense Reporting
- Workforce Management
- Policy Development
- Administrative Support
Timeline
Office Manager
1st Impressions Orthodontics
08.2015 - Current
Customer Service Representative
Corinthian Colleges
07.2013 - 03.2015
Customer Service Representative
Dish Network Corp
06.2012 - 07.2013
Dental Assisting Certificate -
Pima Medical Institute
High School Diploma -
Horizon High School
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