Skye Flores
El Paso
Summary
Dependable and service-driven restaurant professional with hands-on experience at Cracker Barrel Old Country Store. Skilled in managing high-volume table sections, coordinating to-go orders, and supporting kitchen communication as an expediter. Known for creating a welcoming dining experience, resolving guest concerns with professionalism, and maintaining speed and accuracy during peak hours. As a QA Trainer, helped onboard new team members by reinforcing food quality standards and service expectations. Confident working in fast-paced, team-focused environments while consistently upholding brand standards and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server, To-Go Specialist, Skill Trainer
Cracker Barrel Old Country Store Inc
El Paso
06.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
Customer Service Assistant
Jacquez Transportation Group
El Paso
03.2022 - 06.2023
- Customer Interaction: Greet clients warmly, providing top-notch customer service during booking, pick-up, and drop-off processes, reflecting Jacquez Transportation Group's commitment to client satisfaction.
- Reservation Management: Efficiently handle customer reservations via phone, online platforms, and in-person, ensuring accuracy and timely confirmations for transportation services.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Facility Maintenance: Maintain a clean and organized front office area, ensuring an inviting environment that upholds Jacquez Transportation Group's standards of service.
- Operational Reporting: Track key performance indicators, including fuel usage and trip data, generating reports to support strategic business decisions.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Organized promotional displays according to company guidelines.
Education
Associate of Science - Pharmaceutical Medicine
UTEP
El Paso, TX05-2029
High School - General Studies
Socorro Highschool
EL PASO, TX06.2025
Skills
- Multitasking in High-Pressure Environments
- Shift Coverage Flexibility (Open, Mid, Close)
- Time Management & Table Turn Efficiency
- Guest Check Accuracy & Order Customization
- Teamwork & Peer Support Across Roles
- Dining Room Flow & Guest Seating Awareness
- Calm Under Pressure During Peak Hours
- Opening/Closing Sidework & Prep
- Health & Safety Compliance Awareness
- Positive Attitude & Professional Appearance
Timeline
Server, To-Go Specialist, Skill Trainer
Cracker Barrel Old Country Store Inc
06.2023 - Current
Customer Service Assistant
Jacquez Transportation Group
03.2022 - 06.2023
Associate of Science - Pharmaceutical Medicine
UTEP
High School - General Studies
Socorro Highschool
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