Skye Fountaine
Suisun,CA
Summary
To obtain a challenging position, in which there are opportunities to play a direct role in the unlimited growth and success of a solid organization. To utilize and improve leadership skills, problem solving ability and improving all over performance through learned skills., mentoring and team building.
Overview
18
18
years of professional experience
Work History
Debt Specialist
Social Security Administration
09.2008 - Current
- Process and analyze cases that involve personal communication with various field offices, attorneys, courts, or estate holders of claimants
- Communication consists of direct calls, personal emails or professional letters sent out for requested information
- Makes determinations on reconsideration's, which consist of analyzing and researching information on overpayment posted to the account
- Determine whether debtor is liable and is overpayment a complete valid overpayment
- Process a detailed letter explaining reasoning, overpayment, and decision made
- Compromise Offers are also received determine is amount offered is acceptable research overpayment info and send a detailed letter to debtor accepting or rejecting compromise according to procedure
- Refer cases to Office of General Counsel and Department of Justice
- Research all Bankruptcies using court websites and pacer to receive correct info and input data to Roar and annotate case with bankruptcy info
- Provide technical instruction to Debt Specialist trainees as well as mentoring
- Instructing trainees how to analyze and process debt specialist work to completion using all Social Security Administration policies and procedures.
Social Security Administration Supervisor – Claims Dept/Debt Dept
Social Security Administration
03.2014 - 12.2017
- Providing supervision and leadership to Debt Specialist technicians and Debtor Contact Representatives
- Evaluate debt management department policies to assure accuracy and functionality for technicians
- Conducting a broad range of administrative and supervisory responsibilities such as; performance evaluations, recommending promotions, reassignments, approving leave, resolving grievance or complaints, and minor disciplinary actions
- Set goals for performance and deadlines in ways that comply with Social Security Administrations (SSA) plans and vision and communicate them to subordinates
- Attended and organized multiple recruiting events
- Monitor employee productivity and provide constructive feedback and coaching
- Implemented multiple workflows to construct work better and organize the system utilized
- Created goals for each employee for professional development, success in current position or actions needed while working towards a new opportunity
- Maintained timekeeping and personnel records and actions needed which includes but is not limited to explaining technical personnel actions, benefits, leave issues, retirement, insurance information and confirming that all employees are complying with SSA policies and procedures
- Worked closely with HR to ensure that all documents and paperwork were completed and stayed updated needed for an employer to be in compliance with the government regulations and requirements
- Conducted screening, interviewing and final selections for SSA applicants based on resume information and interview answers and scores
- Conducted new employee orientations as well as completed paperwork for all who are onboarded to the agency.
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Contributed to the company''s overall growth strategy by identifying opportunities for process improvements and cost savings, presenting recommendations to senior leadership.
Center Director
Score Educational Center
10.2006 - 04.2008
- Oversaw and managed daily business and sales operations for educational business center
- Created daily tasks and activities prioritized for all employees
- Discussed business goals for productivity of sales and conducted in morning meeting for example sales goals, member contact numbers for the day, marketing activities and duties for the day and all admin work needed to be completed by the end of business day
- Managed, scheduling, recruiting, hiring (conducted interviews and made final decision of qualified applicants), training, approved time off, vacation scheduling and supervised all employees.
- Completed payroll weekly for 40+ employees and audited all payroll forms to make sure all hours were entered correctly after each pay period submitted and approved payroll for staff and made any necessary changes.
Education
MBA - BUISNESS ADMINISTRATION
University of Phoenix
Fairfield, CA05.2004
Bachelor of Science - POLITICAL SCIENCE
University of California, Irvine
Irvine, CA06.2002
Skills
- Administrative
- HR/Labor Relations
- Coaching
- Instruction
- Recruiting
- Interviewing
- Leadership
- Marketing
- Organization
- Payroll
- Personnel
- Policies
- Scheduling
- Supervisory
- Mentoring
- Professional development
Timeline
Social Security Administration Supervisor – Claims Dept/Debt Dept
Social Security Administration
03.2014 - 12.2017
Debt Specialist
Social Security Administration
09.2008 - Current
Center Director
Score Educational Center
10.2006 - 04.2008
MBA - BUISNESS ADMINISTRATION
University of Phoenix
Bachelor of Science - POLITICAL SCIENCE
University of California, Irvine