Skye Goldsbury
Missoula,MT
Summary
Skilled Medical Office professional offering 25 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Radiology Senior Patient Scheduler
Providence Health & Services
Missoula , MT
04.2023 - Current
- Schedule diagnostic tests such as X-rays, CT scans, ultrasounds, mammography, nuclear medicine scans, and MRIs for patients.
- Provide excellent customer service by answering inquiries in a timely manner.
- Coordinate patient appointments with physicians, hospitals, and other healthcare facilities.
- Assess patient eligibility for radiology studies according to protocol guidelines.
- Collaborate with radiologists, and other medical staff, to determine appropriate testing schedules and protocols.
- Resolve any conflicts or issues related to scheduling errors according to protocol guidelines or missed appointments.
- Review images taken according to protocol guidelines to ensure that quality standards are met.
- Check incoming emails regularly and respond quickly according to protocol guidelines.
- Adhered strictly to HIPAA guidelines when handling sensitive patient information.
Clinical Administrative Assistant
Partners In Home Care
09.2021 - Current
- Performs general office tasks, including processing documents, filing, ordering supplies, attending meetings, responsible for meeting minutes, conducting research, covering telephones, and distributing materials
- Responsible for maintaining accuracy for clinical medical supply inventory, i.e., blood draw vials, infusion supplies, wound care supplies, INR Machines, strips, to clinical staff needs
- Oversee coding and pricing supplies
- Run daily reports to assess completion of documentation to support billing for notice of admits, and clinician caseloads
- Ran weekly reports to prepare for review at department meetings
- Prepares documents, spreadsheets, and orders for the Interdisciplinary Team
- Coordinate, attend department and discipline specific meetings - documents meeting minutes and saves to employee-shared folder with attendance records
- Coordinates case conferences for compliance
- Maintain electronical medical records, documents, and folders of training materials for field staff
- Creates training binders for new staff
- Responsible for updating training manuals and tracks weekly recertifications for HH department
- Maintain email distribution accounts for accurate/current information
- Upload electronic medical record case conference
- Preform transcription tasks in EMR when needed (i.e., insurance payer changes occur)
- Maintain cleaning equipment logs, send equipment for annual calibration, and restock supplies
- Assist field clinicians with coordination, communication and scheduling as needed
- Maintain the inventory of admission packets for HH and HO as needed
- As well as patient education packets and works with pharmacy and billing clinical staff to track patient flu vaccines.
Outpatient Therapies
Community Medical Center
12.2020 - 03.2021
- All office duties
- Schedule patients for specific physical and swallow therapies
- Obtain necessary patient information from other doctor offices, scan, fax, send mail out, answer multi phone lines and triage to correct place
- Maintain communication and schedules of 9 Physical therapists, occupational therapists, and swallow therapists
- Obtain patient information such as insurance information and medical history
- Obtained Prior Authorizations from Medicare, Medicaid and all other private insurances.
Patient Scheduling Coordinator
Alpine Oral and Facial Surgery
10.2020 - 12.2020
- All office duties
- Schedule patients for consult via Zoom and surgery
- Obtain necessary patient information from other doctor offices, scan, fax, send mail out, answer multi phone lines and triage to correct place
- Maintain communication between front office and surgical staff, before surgery, during and after
- Obtain patient information such as insurance information and medical history.
Administrative Assistant
Monida Healthcare Network
02.2020 - 07.2020
- All office duties
- Greet customers, scan, fax, phones, order supplies and facilitate meetings and schedules
- Staffing Specialist -Communication between traveling Nurses and CNAs, facilities, and lodging
- Payroll- Receive timesheets, review and correct errors and submit.
Western Montana Clinic Business Services
07.2019 - 02.2020
- EOB data entry training
- Reconciliation of charges between patients and insurance companies
- Scanning and maintaining EMR's
Cashier
Lolo Liquor - Lolo, MT
03.2015 - 06.2019
- Greet customers and assist with their needs
- Manage high amounts of cash, fast paced environment
- At the end of shift, I balance cash tills.
Front Desk Receptionist
Lennard Wilson M.D. - Missoula, MT
07.2012 - 02.2015
- Greeting and checking patients into the office, getting all insurance information
- Answering telephone and scheduling weekly appointments
- Triaging phone calls between Dr
- Wilson and his patients calling in medication and voicing their concerns
- Maintaining all charts in the office
Caregiver, House Manager
Beehive Homes - Missoula, MT
08.2010 - 10.2010
- Assisted residents with activities of daily living, cooked 3 meals a day, light housekeeping, and dispensed medications
- I ordered all supplies for the assisted living house to run properly (groceries, resident needs, cleaning supplies, etc.)
- I oversaw 15 employees resolving conflicts if needed, being there to listen to what they were needing to say
- I also did weekly schedules for my employee.
Customer Service Representative
Directv - Missoula, MT
02.2007 - 01.2009
- Respond to customer phone calls by listening empathetically to the customer, clarifying, and assessing customer needs, and resolving billing and basic service issues in a prompt and effective manner
- Trained in technical call type
- Operate several computer systems concurrently
- A resource and support for other agents
- Successfully de-escalate problematic situations to resolve in a positive manner
- Perform stand-in duties, acting supervisor when needed.
Administrative Assistant of the Bariatrics Program
Saint Patrick Hospital - Missoula, MT
01.2004 - 12.2007
- Helped interested patients complete the process of bariatric surgery
- Facilitated educational seminars
- Researched and wrote educational and follow-up material for patients interested in the surgery and for those recovering
- Coordinated with the patient's insurance company to complete all processes
- Acted as a patient to physician and physician to physician liaison
- Day to day office work, consisting of answering phones and scheduling all bariatric surgeries.
Certified Nurses Aid / Ward Secretary
Saint Patrick Hospital - Missoula, MT
01.1996 - 12.2004
- Performed medical transcription
- Valued for my knowledge, flexibility, and ability to perform in a variety of departments
- Facilitated activities of daily living, including recreation and entertainment.
Education
CNA Certified
Missoula College of Technology
05.1996
Hellgate High-school
12.1995
Skills
- Exhibits superior customer service skills
- Accustomed to working in fast paced environment with the ability to think quickly and successfully handle complicated situations
- Excellent interpersonal skills
- Proven ability to work well with others in both supervisory and support staff roles
- Superior competence to easily grasp new ideas, concepts, methods, and technologies
- Dedicated, innovative and self-motivated team player/builder
- Hospital experience
- Medical records
- Reception Management
- Supervising experience
- Hospitality
- Guest services
- Bookkeeping
- Front desk
- Google Docs
- Medical coding
- Insurance Billing Procedures
- EMR Software
Certification
Certified Phlebotomy Technician September 21, 2021
Notary Public of the State of Montana- September 15, 2023
References
References available upon request.
Timeline
Radiology Senior Patient Scheduler
Providence Health & Services
04.2023 - Current
Clinical Administrative Assistant
Partners In Home Care
09.2021 - Current
Outpatient Therapies
Community Medical Center
12.2020 - 03.2021
Patient Scheduling Coordinator
Alpine Oral and Facial Surgery
10.2020 - 12.2020
Administrative Assistant
Monida Healthcare Network
02.2020 - 07.2020
Western Montana Clinic Business Services
07.2019 - 02.2020
Cashier
Lolo Liquor - Lolo, MT
03.2015 - 06.2019
Front Desk Receptionist
Lennard Wilson M.D. - Missoula, MT
07.2012 - 02.2015
Caregiver, House Manager
Beehive Homes - Missoula, MT
08.2010 - 10.2010
Customer Service Representative
Directv - Missoula, MT
02.2007 - 01.2009
Administrative Assistant of the Bariatrics Program
Saint Patrick Hospital - Missoula, MT
01.2004 - 12.2007
Certified Nurses Aid / Ward Secretary
Saint Patrick Hospital - Missoula, MT
01.1996 - 12.2004
CNA Certified
Missoula College of Technology
Hellgate High-school
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