Skye Gomez
Cicero
Summary
Experienced food safety and quality assurance professional with strong background in ensuring compliance with industry standards and regulations. Skilled in leading teams, implementing quality control processes, and driving continuous improvement in production environments. Known for reliability, adaptability, and results-focused approach to managing dynamic operational needs. Proven ability to foster collaboration, enhance efficiency, and maintain high standards in all aspects of food safety and quality assurance.
Overview
18
18
years of professional experience
Work History
FSQA Supervisor
OSI Industries
08.2022 - Current
- Assisted in monitoring quality assurance processes to ensure compliance with safety standards.
- Supported implementation of quality control measures for food safety protocols.
- Participated in training sessions on proper food handling techniques and safety regulations.
- Engaged in continuous learning about food safety practices and regulatory requirements.
- Reduced product recalls by conducting thorough audits and identifying potential risks.
- Led investigations into customer complaints, ensuring timely resolution and prevention of future occurrences.
- Managed a team of quality assurance technicians, providing guidance on daily tasks and responsibilities.
- Collaborated with cross-functional teams to address and resolve FSQA-related issues promptly.
- Maintained accurate documentation of all FSQA activities, including audit findings, corrective actions, and training records.
- Implemented corrective actions to eliminate the root causes of non-conformance incidents.
Store Manager
Ilitch Holdings
10.2007 - 07.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a customer-focused team environment.
- Analyzed sales data to identify trends and implement strategies for improvement.
- Managed inventory levels, optimizing stock placement to enhance customer experience.
- Implemented staff scheduling systems to optimize labor efficiency during peak hours.
- Resolved customer complaints effectively, maintaining high satisfaction standards within the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Bachelor of Science - Microbiology
Ricard J Daley
Chicago, IL05-2027
Skills
- Quality control techniques
- Food safety compliance
- Equipment calibration
- Pest control management
- Corrective action planning
- GMP auditing
- HACCP implementation
- Root-cause analysis
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
FSQA Supervisor
OSI Industries
08.2022 - Current
Store Manager
Ilitch Holdings
10.2007 - 07.2022
Bachelor of Science - Microbiology
Ricard J Daley