Skye Grazier
Palmer,AK
Summary
Results-driven professional with experience in managing store operations and training staff. Strong problem-solving and communication skills enhance customer satisfaction. Committed to delivering positive customer experiences while fostering relationships with clients and team members. Focused on supporting team success and achieving operational goals.
Overview
25
25
years of professional experience
Work History
Diamond Fabrication Technician
Coherent
Saxonburg, Pennsylvania
2022.03 - 2026.07
- Interpreted technical drawings to ensure accurate fabrication processes.
- Performed detailed measurements and calculations to determine the size of components for fabrication.
- Inspected finished products for quality and adherence to customer specifications.
- Conducted quality checks on finished products for compliance with standards.
- Collaborated with engineers to improve production workflows and quality control.
- Trained new team members on safety protocols and fabrication techniques.
- Trained new workers on proper operation of equipment and safety procedures.
- Maintained records of work orders, labor hours and materials used in fabrication process.
Store Manager
Dollar General
Springdale, Pennsylvania
2020.03 - 2022.04
- Managed daily operations to ensure efficient store functioning.
- Trained and mentored staff to enhance customer service skills.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Conducted regular team meetings to communicate goals and expectations.
- Handled customer inquiries and resolved issues promptly and effectively.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented visual merchandising standards to improve product displays.
- Updated and maintained store signage and displays.
- Operated cash register during peak hours to reduce customer wait times.
- Maintained cleanliness of store and exterior areas to provide a welcoming environment for customers.
- Performed regular price checks to ensure competitive pricing.
- Checked in vendor orders and reviewed monthly audits on vendors for credits and discrepancies
Assistant Store Manager
Famous Footwear
Pittsburgh, Pennsylvania
2018.08 - 2020.03
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Engaged with customers to resolve issues and promote loyalty programs.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw cash handling procedures and maintained accurate financial records.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Opened and closed the store according to company procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Assisted in developing visual merchandising strategies to enhance product displays.
- Prepare, package and ship online orders
- Placed home delivery orders for online purchases made in-store.
Real Estate Agent
Howard Hanna Real Estate
Lower Burrell, Pa
2017.08 - 2020.03
- Guided clients through property buying and selling processes.
- Negotiated contracts and agreements between buyers and sellers.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Conducted market analysis to determine property values.
- Prepared comparative market analysis to estimate properties' value.
- Developed marketing materials to promote listings effectively.
- Coordinated open houses and private showings for potential buyers.
- Responded promptly to client inquiries via phone or email.
- Provided guidance to clients throughout the entire buying or selling process.
- Collaborated with mortgage brokers and inspectors for seamless transactions.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Store Manager
Great Clips
Tarentum, Pennsylvania
2014.03 - 2017.05
- Trained and mentored staff to enhance customer service skills.
- Handled customer inquiries and resolved issues promptly and effectively.
- Oversaw inventory management and organized stock replenishment efforts.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained compliance with safety and sanitation regulations consistently.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular team meetings to align staff on goals and expectations.
- Led monthly meetings with staff to assess team objectives and performance outcomes.
- Designed monthly contests to enhance sales performance and motivate employees.
- Updated and maintained store signage and displays.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted payroll verification to ensure accurate employee compensation.
- Led cosmetology demonstrations during community engagement activities to showcase skills and attract clients.
- Provided client services alongside staff to ensure a high level of customer care.
Assembler 1
Bayer US
Saxonburg, Pennsylvania
2011.08 - 2014.03
- Packaged sterile MRI syringes in a clean room
- Collaborated with team members to streamline assembly processes.
- Inspected finished products for quality and compliance with standards.
- Packed finished products for shipment and prepared them according to shipping specifications.
- Cleaned and lubricated parts, equipment, and machinery.
- Maintained clean and organized workspace to promote efficiency.
- Performed daily cleaning tasks to maintain a sanitary environment. and monthly deep cleaning
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
Stylist/Manager
Cost Cutters Family Hair Care
Lower Burrell, Verona, Delmont, Pa
2001.03 - 2011.08
- Trained and mentored stylists on techniques and customer service.
- Supervised daily operations of a busy family hair care salon.
- Conducted performance evaluations for team members regularly.
- Facilitated performance reviews with stylists, delivering constructive feedback and actionable guidance.
- Ensured compliance with health and safety regulations in the salon.
- Developed weekly staff schedules, optimizing task assignments and managing workloads effectively.
- Recruited and fully staffed salon with talented, motivated stylists, coordinating facility schedules to maximize usage and efficiency.
- Executed cutting, coloring, perming, and waxing services for clients in a salon environment.
- Resolved customer complaints quickly and efficiently while maintaining a positive atmosphere in the store.
- Expanded client base through networking, referrals, and event participation.
- Developed and implemented new styling techniques to improve customer satisfaction.
- Maintained inventory levels by ordering supplies, restocking shelves, and tracking stock levels.
- Enforced dress code policies among employees while upholding company standards at all times.
- Reviewed employee timecards regularly to ensure accuracy of hours worked per week.
- Attended monthly company meetings and reviewed those meetings with staff in a month staff and training meetings
Education
Relator - Real Estate
Allen Kells
Cranberry, PA2017-05
High School Diploma -
Riverview
Oakmont, PA1999-05
Cosmetology And Management/Teaching Degree -
Forbes Road East Area Vocational Technical School
Monroeville, PA1999-05
Skills
- Precision measurement
- Quality assurance
- Safety protocol training
- Workflow optimization
- Inventory management
- Inventory monitoring
- Project management
- Team collaboration
- Training new employees
- Staff mentoring
- Performance evaluation
- Attention to detail
- Problem solving
- Effective communication
- Interpersonal communication
- Reliable
Timeline
Diamond Fabrication Technician
Coherent
2022.03 - 2026.07
Store Manager
Dollar General
2020.03 - 2022.04
Assistant Store Manager
Famous Footwear
2018.08 - 2020.03
Real Estate Agent
Howard Hanna Real Estate
2017.08 - 2020.03
Store Manager
Great Clips
2014.03 - 2017.05
Assembler 1
Bayer US
2011.08 - 2014.03
Stylist/Manager
Cost Cutters Family Hair Care
2001.03 - 2011.08
Relator - Real Estate
Allen Kells
High School Diploma -
Riverview
Cosmetology And Management/Teaching Degree -
Forbes Road East Area Vocational Technical School