Skye Keao
Waimanalo,Hawaii
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
English Language Teacher
The English Club
Mie, Japan
01.2019 - Current
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
Sales and Customer Service Representative
Contemporary Captures
Kaaawa, HI
07.2015 - 01.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server Captain
Buffalo Wild Wings
Kaneohe, HI
02.2017 - 11.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Lead Busser
MW Restaurant
Honolulu, HI
06.2014 - 09.2015
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Education
High School Diploma -
Henry J Kaiser High School
Honolulu, HI05.2014
Skills
- Flexible and Adaptable
- Conflict and Complaint Resolution
- Self-motivated professional
- Excellent work ethic
Timeline
English Language Teacher
The English Club
01.2019 - Current
Server Captain
Buffalo Wild Wings
02.2017 - 11.2018
Sales and Customer Service Representative
Contemporary Captures
07.2015 - 01.2019
Lead Busser
MW Restaurant
06.2014 - 09.2015
High School Diploma -
Henry J Kaiser High School
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