Skye Schmidt
Zanesville,OH
Summary
Dynamic and action-oriented individual with exceptional public relations skills. Proven track record of problem-solving and effectively communicating solutions across all levels. Adaptable to diverse personalities, able to work collaboratively as a team member or independently as needed. Proficient in computer skills, particularly in omnichannel communication strategies.
Overview
11
11
years of professional experience
Work History
Commission Artist
Self-employeed
05.2024 - Current
- Created commissioned artwork for organizations and private clients.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Worked with clients to understand desired outcomes and requirements.
Customer Service Representative
Spectrum
11.2023 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Customer Service Representative
SoundStack
04.2022 - 05.2023
- Facilitated and oversaw online forums and social media pages, diligently upholding adherence to established standards and guidelines.
- Exercised vigilant oversight of user interactions, promptly addressing and eliminating content that contravened the established code of conduct, while proactively reporting any violations as appropriate.
- Contributed to the development and formulation of comprehensive forum moderation policies and procedures, tailored to both customer and organizational requirements, in support of a burgeoning startup venture.
- Rendered proficient technical and administrative assistance to remote clientele through various communication channels.
- Collaborated in the creation of customer-facing technical documentation while ensuring the regular updating of internal reference materials.
- Assumed responsibility for the Ad Revenue project, overseeing the meticulous calculation of the companys monthly Ad Revenue and subsequently spearheading the development and implementation of automation solutions for employees and customers, enhancing the tracking of their statistics and outreach efforts.
- Learned Confluence, Jira, FreshDesk, Google Suite, Zoom, GoTo, Slack, and more.
Social Media Representative
Afni
03.2014 - 02.2022
- Proficiently addressed customer inquiries and concerns across diverse social media platforms such as Twitter, Facebook, Instagram, and community forums, as well as through direct telephone communication.
- Conducted in-depth analysis of social media metrics to discern emerging trends and proactively proposed strategic enhancements.
- Diligently kept ahead of the latest developments regarding company products and services, ensuring a comprehensive and current understanding.
- Vigilantly oversaw user content to ensure strict adherence to company's established standards and guidelines.
- Learned internal computer systems thoroughly, including Sprinklr, ACSS, ERP, Spark, and Doorways.
Education
High School Diploma - General Studies
Columbia Falls High School
Columbia Falls, MT06.2011
Skills
- Client support
- Flexible problem-solving
- Effective communicator
- Clear and concise communication skills
- Proficient in computer applications
- Prioritization and scheduling
- Research-driven decision making
- Meticulous attention to detail
- Critical reasoning skills
- Digital illustration
Timeline
Commission Artist
Self-employeed
05.2024 - Current
Customer Service Representative
Spectrum
11.2023 - 12.2024
Customer Service Representative
SoundStack
04.2022 - 05.2023
Social Media Representative
Afni
03.2014 - 02.2022
High School Diploma - General Studies
Columbia Falls High School
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