Skye Lopez
Long Beach
Summary
Seasoned Restaurant Manager with comprehensive knowledge in beverage and food operations, staff management, and customer service. Possess strong leadership skills, able to build high-performing teams that consistently exceed expectations. Demonstrated ability in streamlining processes to enhance operational efficiency while maintaining quality of service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Flecha Cantina
Huntington Beach
07.2024 - Current
- Oversaw all aspects of bar operations, including inventory management, hiring, staff scheduling, and customer service
- Trained and mentored a team of 12-15 bartenders on drink preparation techniques, exceptional hospitality skills, and upselling strategies
- Maintained high standards of cleanliness and organization behind the bar area to comply with health regulations
- Monitored customer satisfaction levels through feedback surveys or direct interaction, addressing any concerns promptly to recover guests
- Ensured compliance with all health codes, safety regulations, and licensing requirements
- Managed vendor relationships to negotiate favorable pricing for alcohol purchases.
Manager
Solita Tacos & Margaritas
Anaheim
02.2022 - 07.2024
- Managed daily restaurant operations, ensuring efficiency in service and adherence to quality standards.
- Created staff schedules to optimize labor costs while maintaining service levels during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to presentation standards.
- Maintained compliance with health and safety regulations through regular inspections and staff training.
- Monitored staff performance and addressed issues.
General Manager
The Pizza Press
Anaheim
09.2019 - 02.2022
- Administer weekly inventory and manage P&L for period.
- Ensures products are consistent with company quality standards.
- Ensures food quality and 100% customer satisfaction
- Responsible for marketing direction and creative promotions and community events.
- Responsible for all resolutions for customers and employees
- Upkeep and attention to care of equipment and arrangements for repairs, contracts and other services.
- Develop, outline and implement plans and strategies to increase the profitability of company products and services
- Document and provide employee, business and expense reports.
- Schedule and lead staff meetings to discuss updates, issues, feedback and to create solutions to issues that come up within the company's operations
Skills
- Inventory management
- Bar operations
- Staff scheduling
- Customer service
- Health regulation compliance
- Purchasing and cost control
- Performance monitoring
- Customer feedback management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
Manager ServSafe Certificate
Timeline
Restaurant Manager
Flecha Cantina
07.2024 - Current
Manager
Solita Tacos & Margaritas
02.2022 - 07.2024
General Manager
The Pizza Press
09.2019 - 02.2022