Summary
Overview
Work History
Education
Skills
Timeline
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Skye Luna

Queens

Summary

Dynamic professional with a proven track record at eBay Inc., excelling in exception processing and quality assurance. Experienced with managing and resolving financial discrepancies, ensuring accuracy and compliance. Utilizing analytical skills and attention to detail to identify and address exceptions effectively. Knowledge of team collaboration and process improvement, driving operational efficiency.

Overview

7
7
years of professional experience

Work History

Exceptions Clerk

EBay Inc
01.2022 - Current
  • Assisted in processing exception requests for timely resolution
  • Generated weekly reports detailing all open orders requiring special handling.
  • Provided guidance to other team members on processing exceptions.
  • Performed quality assurance checks on incoming shipments to verify accuracy of orders prior to releasing them for delivery.
  • Identified opportunities for streamlining processes related to exceptions orders.
  • Played a key role in identifying potential fraudulent activities, working closely with security teams to protect client accounts.

Warehouse Lead

SneakerCon
04.2021 - 12.2021
  • Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored new team members on equipment usage and inventory management systems.
  • Implemented process improvements that enhanced accuracy in order fulfillment and reduced errors.
  • Coordinated inventory audits, maintaining optimal stock levels and minimizing discrepancies.
  • Kept shelves, work stations and pallet areas neat and tidy to maintain a safe work environment.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.

Administrative Assistant Intern

University Settlement Society of New York
01.2019 - 06.2019
  • Provided administrative support to team members as needed.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Developed organizational filing systems for confidential customer records and reports.
  • Inventoried and ordered materials,supplies and services.
  • Computed, recorded and proofread data reports.

Education

Bayside High School
Queens, NY
06-2019

Skills

    Computer: Microsoft Word, Excel, PowerPoint

    Database: Data entry to Quickbase, GINZA, Microsoft

    Language: English

Timeline

Exceptions Clerk

EBay Inc
01.2022 - Current

Warehouse Lead

SneakerCon
04.2021 - 12.2021

Administrative Assistant Intern

University Settlement Society of New York
01.2019 - 06.2019

Bayside High School

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Skye Luna