Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Skye Nicholson

Portland,OR

Summary

Quick learning, focused, enthusiastic, and hard working team player who is ready to become a positive addition to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thank you for your consideration!

Overview

5
5
years of professional experience

Work History

Beertender

Duckfoot Brewing Co.
09.2023 - 02.2024
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Maintained a clean and organized bar environment for improved customer experience.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.

Assistant Retail Manager

Bing Surfboards
10.2022 - 08.2023
  • Responsible for all custom board orders, purchase orders, board sales, inventory of shop and factory.
  • Gained experience using POS systems such as Lightspeed and Shopify.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Produced regular sales reports, analyzed data and identified areas for improvement.
  • Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
  • Facilitated timely resolution of customer complaints, leading to high levels of customer loyalty and repeat business.

Barista

Coffee Coffee
07.2021 - 08.2023
  • Responsible for opening and closing the shop.
  • Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Sales Associate

Ransack Vintage
12.2021 - 05.2022
  • Used Square POS, conducted Instagram story sales, gained knowledge of true vintage clothing.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

FOH

Swamis Cafe
04.2019 - 07.2021
  • Opener and closer, cashier using Clover POS system, food runner and busser, barista.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Cleaned and sanitized food preparation and serving areas.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.

FOH

Best Pizza and Brew
03.2020 - 04.2021
  • Expediter, food runner and busser, cashier using Revention POS system.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cleaned and sanitized food preparation and serving areas.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.

Education

Associate of Arts - Child and Adolescent Development

Mira Costa College
Oceanside, CA

Diploma -

Sunset High School
01.2019

Skills

  • Retail Operations
  • Goal-oriented mindset
  • Professional Attitude
  • Cleanliness standards
  • Self-awareness
  • Attention to Detail
  • Critical Thinking
  • Clear Communication

Personal Information

Date of Birth: 12/18/2000

References

  • Matt Delvechio, Owner of Duckfoot Brewing Co., (858) 433-7916
  • Grey Lockwood, General Manager at Bing Surfboards, (310) 902-8227
  • Kailea Pankopf, Manager at Coffee Coffee, (760) 707-7028
  • Kate Denny, Coworker, (760) 815-5343
  • Andrea Martinez, Coworker, (760) 586-6219

Timeline

Beertender

Duckfoot Brewing Co.
09.2023 - 02.2024

Assistant Retail Manager

Bing Surfboards
10.2022 - 08.2023

Sales Associate

Ransack Vintage
12.2021 - 05.2022

Barista

Coffee Coffee
07.2021 - 08.2023

FOH

Best Pizza and Brew
03.2020 - 04.2021

FOH

Swamis Cafe
04.2019 - 07.2021

Associate of Arts - Child and Adolescent Development

Mira Costa College

Diploma -

Sunset High School

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Skye Nicholson