Skye Peter
Alpharetta,GA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Home Depot
Alpharetta, GA
06.2023 - 08.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Led on- and off-site customer support teams across multiple time zones.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Made outbound calls to obtain account information.
Crew Member/Manager in Training
Burger King
Alpharetta, GA
01.2023 - 06.2023
- Restocked kitchen supplies including food products and utensils.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packed fast food products in approved containers, cups, and bags.
- Brewed and served coffee and tea with preferred add-ins.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stocked shelves and cases with new or transferred items.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and equipment, swept and refilled stock.
- Assembled and served meals according to specific guest requirements.
- Upheld high standards of productivity and quality in operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Drove team success by quickly completing assigned tasks.
- Interacted pleasantly with guests to deliver quality customer service.
- Presented orders to guests within anticipated service times.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Explained current promotional information and items to patrons.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Education
None -
Centennial High School
Roswell, GASkills
- Complaint Resolution
- Scheduling
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Typing Proficiency
- Documentation
- Microsoft PowerPoint
- Grammar
- Proofreading
- Retail Sales Customer Service
- Reading Comprehension
- Prioritization
- Customer Relations
- Order Processing
- Positive and Professional
- Customer Service
- Problem-Solving Abilities
- Order Fulfillment
- High-Energy Attitude
- Research
Timeline
Customer Service Representative
Home Depot
06.2023 - 08.2023
Crew Member/Manager in Training
Burger King
01.2023 - 06.2023
None -
Centennial High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix